On September 29, PRC hosted the 2021 Healthcare Experience Virtual Summit. A departure from previous in-person events in response to the COVID-19 pandemic, running an entirely virtual conference was a new experience for the PRC team. However, through months of preparation and collaboration, the summit still served as a meaningful day of thought leadership and strategic dialogue to improve the healthcare landscape. The day saw hundreds of healthcare professionals from across the country in attendance, and, with everyone together, we had a chance to formally recognize recipients of our 2021 Healthcare Leadership Awards. Altogether, we’d like to thank everyone who attended the summit for making the day such a special event.
Fill out the forms below to view OnDemand recordings of the summit sessions, and contact us if you’re interested in receiving the slide deck of any presentation.
Healthcare Experience Summit Welcome
Hosted by:
- Audrey Page, CPXP, Senior Vice President, Patient Experience Solutions, PRC
- Laurie Speaks, Senior Vice President, Client Success, PRC
Drivers and Practical Applications to Advance The Healthcare Experience
Hosted by:
- Katie Owens, President, Healthcare Experience Foundation
Essential Steps to Address Burnout and Build Resilience
Hosted by:
- George Mayzell, MD, MBA, Physician Coach, Healthcare Experience Foundation
Creating, Monitoring, and Motivating: Goals in the Patient Experience
Hosted by:
- Michelle Brady, MSHAL, RN, BSN, Chief Experience Officer, MidMichigan Health
Re-Engaging Employees in Times of Crisis
Hosted by:
- Brooke Billingsley, Vice President of Service Excellence, Healthcare Experience Foundation
- Cynde King, PhD, Senior Vice President, Physician & Employee Solutions, PRC
Care Beyond Just a Cure: Emotional Outreach Solutions
Hosted by:
- Susan Howard, Corporate Director of Patient Safety, Nuvance Health
- Steve Meth, JD, MS, Chief Experience Officer, Nuvance Health
Support Through Recognition: Effectively Rewarding Your Care Team
Hosted by:
- Joanne Miller, DNP, RN, NEA, Interim Chief Nursing Officer/Vice President, Patient Care Services, Baystate Health
2021 Healthcare Leadership Awards Presentation
Hosted by:
- Katie Owens, President, Healthcare Experience Foundation
- Laurie Speaks, Senior Vice President, Client Success, PRC
Leader & Workforce Resilience: PRC Vizient Solutions
Hosted by:
- Katie Owens, President, Healthcare Experience Foundation
- Laurie Speaks, Senior Vice President, Client Success, PRC
Using NPS to Drive Organizational Growth
Hosted by:
- Peter McCall, Director, Person and Care Team Experience, Ascension
Advancing Healthcare Equity in LGBTQ+ Populations
Hosted by:
- Jen Jamilkowski, Director of Planning, Stony Brook Medicine
- Lucy Kenny, Special Projects Associate, Department of Planning, Stony Brook Medicine
Here to Help: Strategies to Highlight Your Care Access
Hosted by:
- Bruce Budmayr, MBA, CPXP, Patient Experience and Provider Relations Manager, Asante
- Shea Quinn, M.Psych, CCMA, CPXP, Patient Experience & Provider Wellness Coordinator, Asante
- Doug Ward, Vice President, Operations, Asante
Engaging Leadership in a New Way with Patient Experience Training and Facilitation Techniques
Hosted by:
- Amy Searls, Chief Experience Officer, Prime Healthcare
Exploring the Impact of Employee Culture and its influence on Patient Experience and Safety
Hosted by:
- Win Howard, FACHE, Chief Executive Officer, Asante Three Rivers Medical Center
Healthcare Experience Summit Closing
Hosted by:
- Audrey Page, CPXP, Senior Vice President, Patient Experience Solutions, PRC
- Laurie Speaks, Senior Vice President, Client Success, PRC