On September 28, 2022, PRC client hospital leaders and organizational partners came together for the 2022 Healthcare Experience Summit, a full day of informative sessions with insights spanning the entirety of the healthcare landscape. Over 250 healthcare professionals joined throughout the day, including during the presentation of the 2022 Healthcare Leadership Awards, recognizing top-performing healthcare experts and organizations whose work reflects PRC’s dedication to healthcare excellence.
Access OnDemand recordings of each of the sessions below, and contact us if you’re interested in receiving the slide deck of any presentation.
Healthcare Experience Summit Welcome & Keynote Session: Measuring What Matters
Hosted by:
- Audrey Page, CPXP, Senior Vice President, Patient Experience Solutions at PRC
- Laurie Speaks, Senior Vice President, Client Success at PRC
- Jennifer Carron Passon, MSOM, CPXP, Patient Experience Officer at BJC HealthCare
Patients Say the Greatest Things
Hosted by:
- Bill Nole, MBA, CPHQ, CPXP, Director, Quality at Saint Francis Health System
Today’s Experience is Tomorrow’s Reputation: Understanding the Critical Role of Patient Experience in Online Reputation Management
Hosted by:
- Andy Ibbotson, CEO at RatingsMD
The Subtle, Yet Important, Nuances of Patient Experience vs. Satisfaction
11 – 11:45 a.m.
Hosted by:
- Michelle Brady, MSHAL, BSN, RN, CPXP, Chief Experience Officer at MyMichigan Health
Connection Above Operations: How Asante has Fostered a Connection-inspired Culture to Drive Operational Results
Hosted by:
- Shea Quinn, M.Psych., CCMA, CPXP, Patient Experience & Provider Wellness Program Manager at Asante
Healthcare Leadership Awards Presentation
Hosted by:
- Katie Owens, President at Healthcare Experience Foundation
- Laurie Speaks, Senior Vice President, Client Success at PRC
Our Personal Journey: A story we never would have written
Hosted by:
- Kris Tennant, OTR/MPT, Interim President at Sparrow Clinton Hospital
Fostering Health Equity by Creating Equitable Housing: An Anchor Institution’s Journey
Hosted by:
- Kenneth M. Morris, Jr. MHA, MA, Vice President, External Affairs at St. Joseph’s Health
Nursing Career Coach
Hosted by:
- April Tinsley, RN, MBA, NE-BC, CPXP
How Administrative Burdens Diminish the Human Connection
Hosted by:
- Dr. Matthew S. Fidler DHA, MA, CPXP, Director of Patient Relations/Experience at Augusta Health
Centered on Patients and Families . . . Co-Designing Coordinated, Compassionate Communication
Hosted by:
- Jill Mechler, Senior Manager, Patient and Family Experience at St. Louis Children’s Hospital; BJC Healthcare
Healthcare Experience Summit Closing
Hosted by:
- Audrey Page, CPXP, Senior Vice President, Patient Experience Solutions at PRC
- Laurie Speaks, Senior Vice President, Client Success at PRC