For better or worse, employee engagement and patient experience enjoy a symbiotic relationship. PRC Engagement Link® pioneers the way you see the bigger picture. By pinpointing exactly where those scores intersect, our teams can help identify the best strategic direction for each unique unit and department.
Retain Top Talent
Employee Engagement and patient experience have a direct relationship that, when viewed collectively, provide meaningful insight into both your hospital’s patient areas and overall work environment. The Engagement Link® is a pioneering approach that examines the interaction between employee engagement and patient experience data sets via a quadrant analysis, allowing frontline managers to dive deeper into action planning that, in turn, will make their departments and nursing units thrive.
Statistical SuccessAfter conducting both an Employee Engagement and a Patient Experience study for your hospital, our statistical experts determine an engagement and percentile rating for each unit. These data points fall into a quadrant matrix, which collectively evaluates the patient experience and employee engagement. Each quadrant is color-coded, providing meaningful insight on how teams work together, how employees perceive their work environment, and how patients rate their overall care. Finally, our coaches and consultants practically apply this information and provide custom solutions to take your hospital to the next level.
"The direct correlation between our work with PRC, employee engagement and our improved patient care scores is undeniable. We have proudly set a new bar of excellence and will continue to do so in order to provide the quality of care our patients deserve."
Executive Director of Organizational Development & Culture, Owensboro Health
Explore Other Solutions
Patient Experience & Government Surveys
Our industry-leading response rates drive engagement toward excellence, all while maximizing value-based purchasing reimbursement. read more
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Innovating your process for using your PRC data and insights in one easy-to-use platform. read more
Provider Star Ratings
With Provider Star Ratings from PRC, we’ll share the patient data you need to display star ratings for your providers. read more