Hearing the voices of actual patients sharing their feelings and feedback adds significant value to your research. As you hear the voices of patients describing what impressed them about the care they received, you’ll develop a more nuanced, comprehensive understanding of your patients’ experiences.

Hear the Satisfaction

The cadence of a speaker’s voice brings new weight to comments, offering a depth of motivation not possible with other methods. Often played for staff during team meetings, these recordings are searchable, downloadable, and 100% HIPAA compliant. PRC qualitative analysts provide comment summaries from the Voices® questions and tag all audio files, allowing you to sort through the audio of patients’ comments and drill down to responses where patients refer to “my nurse,” “the nurse,” “a nurse,” etc., adding valuable color to data and presentations.

Person speaking about healthcare experience

Explore Other Solutions

EasyView

Simplify your process for using your PRC data by accessing it all through one easy-to-use platform. read more

Key Drivers of Excellence®

Identify primary areas of focus to shift the patient experience from very good to excellent. read more

Response Rates

Capture your whole audience’s perception of excellence and loyalty with high industry-leading response rates of the silently satisfied. read more

Patient Experience & Government Surveys

Understanding how patients engage with healthcare is a critical element to making an impact with high response rates. read more