A strong organizational culture supports a thriving patient experience, so Norwalk Hospital leads efforts to ensure excellence in both.
Category: Employee Experience
What the AHCA Patient Safety Ruling Means for You
Florida’s AHCA recently finalized a ruling to make the AHRQ SOPS surveys mandatory for hospitals and ASCs to conduct.
Twinkle, Twinkle, Little Star: Cradling Babies & Employees
Taumaoe Gaoteote from Santa Clara Valley Medical Center shares strategies to boost patient & employee experience as life enters the world.
Exploring the Burden of Empathetic Distress in Healthcare
This episode of the Healthcare Experience Matters podcast serves as a reminder as to what empathy is in the first place.
What it Takes to Restore a Culture of Civility in Healthcare
The need to foster healthy work environments and equip our teams with tools to broaden civility and combat incivility is at an all-time high.
How Leadership Behavior Helps Reduce Employee Turnover
Effective leadership behavior helps build an engaged workforce resulting in high levels of enthusiasm & compassion for patients.