PRC Excellence Accelerator® coach Kathleen Lynam, RN, MPA, shares ways you can learn skills to help support staff during the COVID-19 health crisis.
Katie Owens, CPXP, introduces the Compassion Tribe Video Series, a new collection of PRC Excellence Accelerator® resources.
PRC was excited to host our second, sold out Excellence in Healthcare Summit in Tulsa, OK on Nov 15th, 2019. Check out what happened!
Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.
In 2016, global tech ethnographer Tricia Wang spoke at TEDxCambridge on “thick data”—the precious, unquantifiable insights gleaned from speaking with actual people.
Are your HCAHPS improvement efforts not yielding the outcomes you want to achieve? Invigorate your organization’s patient experience with the PRC Excellence Accelerator® HCAHPS Bootcamp!