PRC Excellence Accelerator® coach Kathleen Lynam, RN, MPA, shares ways you can learn skills to help support staff during the COVID-19 health crisis.
Category: Excellence Accelerator
All content pertaining to the Excellence Accelerator product line.
Compassion Tribe Video Series: Intro
Katie Owens, CPXP, introduces the Compassion Tribe Video Series, a new collection of PRC Excellence Accelerator® resources.
2019 Excellence in Healthcare Fall Summit Recap
PRC was excited to host our second, sold out Excellence in Healthcare Summit in Tulsa, OK on Nov 15th, 2019. Check out what happened!
Experience Mapping
Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.
Ethnography, Thick Data, and Healthcare: How to Leverage Qualitative Research to Further Your Patient, Employee, and Physician Efforts
In 2016, global tech ethnographer Tricia Wang spoke at TEDxCambridge on “thick data”—the precious, unquantifiable insights gleaned from speaking with actual people.
2019 HCAHPS Virtual Bootcamp
Are your HCAHPS improvement efforts not yielding the outcomes you want to achieve? Invigorate your organization’s patient experience with the PRC Excellence Accelerator® HCAHPS Bootcamp!