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Category: Excellence Accelerator

All content pertaining to the Excellence Accelerator product line.

Enthusiastic care team with compassion tribe video series branding

Compassion Tribe Video Series: Supporting Your Staff in Crisis

May 21, 2020

PRC Excellence Accelerator® coach Kathleen Lynam, RN, MPA, shares ways you can learn skills to help support staff during the COVID-19 health crisis.

Posted in Employee Experience, Excellence AcceleratorTagged Best Practices, covid-19, Excellence Accelerator
Enthusiastic care team with Compassion Tribe Video Series branding

Compassion Tribe Video Series: Intro

May 21, 2020

Katie Owens, CPXP, introduces the Compassion Tribe Video Series, a new collection of PRC Excellence Accelerator® resources.

Posted in Excellence Accelerator, Patient ExperienceTagged Best Practices, covid-19, Excellence Accelerator

2019 Excellence in Healthcare Fall Summit Recap

December 6, 2019

PRC was excited to host our second, sold out Excellence in Healthcare Summit in Tulsa, OK on Nov 15th, 2019. Check out what happened!

Posted in Excellence Accelerator, Patient Experience, UtilityTagged Best Practices, Communication, Conference, Excellence, Nursing Engagement, Patient Experience, Patient Satisfaction, PRC, Regional Summit, Summit
Compass on a green background

Experience Mapping

November 5, 2019

Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.

Posted in Excellence Accelerator, Patient ExperienceTagged Best Practices, Excellence Accelerator, Patient Experience, Patient Loyalty, patient perceptions, Patient Surveys

Ethnography, Thick Data, and Healthcare: How to Leverage Qualitative Research to Further Your Patient, Employee, and Physician Efforts

September 30, 2019

In 2016, global tech ethnographer Tricia Wang spoke at TEDxCambridge on “thick data”—the precious, unquantifiable insights gleaned from speaking with actual people.

Posted in Excellence AcceleratorTagged Communication, Employee Engagement, ethnography, HCAHPS, Nursing Engagement, Patient Experience, Surveys, tedx
HCAHPS Bootcamp information in front of top-facing desk with a laptop, notepad, succulent, phone, and coffee

2019 HCAHPS Virtual Bootcamp

August 30, 2019

Are your HCAHPS improvement efforts not yielding the outcomes you want to achieve? Invigorate your organization’s patient experience with the PRC Excellence Accelerator® HCAHPS Bootcamp!

Posted in Excellence Accelerator, Patient Experience
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