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Category: Excellence Accelerator

All content pertaining to the Excellence Accelerator product line.

Hospital employee helping patient use walker

The Power of Service Recovery

July 12, 2019

At its simplest, Service Recovery is a set of tools and techniques that can be used to make things right after something has gone wrong with the healthcare experience.

Posted in Excellence Accelerator, Patient ExperienceTagged Excellence Accelerator, Patient Experience, Service Recovery
Multiple healthcare employees sitting at a table with two employees using a laptop

Teamwork

May 25, 2019

A rapid improvement resource from PRC’s Excellence Accelerator® about teamwork in the workplace.

Posted in Employee Experience, Excellence Accelerator
Doctor speaking to a group of other doctors and nurses at a table

Service Excellence Coach

April 1, 2019

Service Excellence Coaches must exhibit the qualities, characteristics, and values espoused by the organization.

Posted in Excellence Accelerator, Patient Experience

4 Tips on Benchmarking

March 7, 2019

Benchmarking is a process by which a group or entity can see how they compare against other like groups or entities, giving us a sense of how well we are doing and helping us to identify room for growth.

Posted in Employee Experience, Excellence Accelerator, Patient Experience, Physician PartnershipTagged Benchmarking, Employee Engagement, Physician PartnershipLeave a comment

Casting a Vision for Excellence

November 26, 2018

ow can we support your path to excellence? We want to hear from you! Join us, as Katie Owens opens the floor to a virtual round table discussion centering on PRC Excellence Accelerator®.

Posted in Excellence AcceleratorTagged Excellence, PRC, VisionLeave a comment
Blurred shot of a team of doctors standing together in a hospital

Accelerate Your Path to Excellence

October 29, 2018

We’re expanding our suite of services to include PRC Excellence Accelerator®, powered by Healthcare Experience Foundation. This new offering will provide on-site coaching and comprehensive solutions to drive meaningful outcomes.

Posted in Excellence AcceleratorTagged Coaching, Consulting, Culture, Excellence, Excellence Accelerator, Healthcare Experience, Leadership Solutions, PRC, TrainingLeave a comment
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