At its simplest, Service Recovery is a set of tools and techniques that can be used to make things right after something has gone wrong with the healthcare experience.
Category: Excellence Accelerator
All content pertaining to the Excellence Accelerator product line.
Teamwork
A rapid improvement resource from PRC’s Excellence Accelerator® about teamwork in the workplace.
Service Excellence Coach
Service Excellence Coaches must exhibit the qualities, characteristics, and values espoused by the organization.
4 Tips on Benchmarking
Benchmarking is a process by which a group or entity can see how they compare against other like groups or entities, giving us a sense of how well we are doing and helping us to identify room for growth.
Casting a Vision for Excellence
ow can we support your path to excellence? We want to hear from you! Join us, as Katie Owens opens the floor to a virtual round table discussion centering on PRC Excellence Accelerator®.
Accelerate Your Path to Excellence
We’re expanding our suite of services to include PRC Excellence Accelerator®, powered by Healthcare Experience Foundation. This new offering will provide on-site coaching and comprehensive solutions to drive meaningful outcomes.