Are your HCAHPS improvement efforts not yielding the outcomes you want to achieve? Invigorate your organization’s patient experience with the PRC Excellence Accelerator® HCAHPS Bootcamp!
Category: Excellence Accelerator
All content pertaining to the Excellence Accelerator product line.
The Power of Service Recovery
At its simplest, Service Recovery is a set of tools and techniques that can be used to make things right after something has gone wrong with the healthcare experience.
Teamwork
A rapid improvement resource from PRC’s Excellence Accelerator® about teamwork in the workplace.
Service Excellence Coach
Service Excellence Coaches must exhibit the qualities, characteristics, and values espoused by the organization.
PRCcast Mondays With Mel: EP 04 – Kathy Boswell
How often do you sit down with your employees and ask about their weekend? Kathy Boswell, Senior Coach at PRC Excellence Accelerator® powered by Healthcare Experience Foundation, expresses the importance of quality time between leaders and their employees to uncover strengths beyond competencies.
4 Tips on Benchmarking
Benchmarking is a process by which a group or entity can see how they compare against other like groups or entities, giving us a sense of how well we are doing and helping us to identify room for growth.