Are your HCAHPS improvement efforts not yielding the outcomes you want to achieve? Invigorate your organization’s patient experience with the PRC Excellence Accelerator® HCAHPS Bootcamp!
At its simplest, Service Recovery is a set of tools and techniques that can be used to make things right after something has gone wrong with the healthcare experience.
A rapid improvement resource from PRC’s Excellence Accelerator® about teamwork in the workplace.
Service Excellence Coaches must exhibit the qualities, characteristics, and values espoused by the organization.
How often do you sit down with your employees and ask about their weekend? Kathy Boswell, Senior Coach at PRC Excellence Accelerator® powered by Healthcare Experience Foundation, expresses the importance of quality time between leaders and their employees to uncover strengths beyond competencies.
Benchmarking is a process by which a group or entity can see how they compare against other like groups or entities, giving us a sense of how well we are doing and helping us to identify room for growth.