Join us as we share new research surrounding CARES Connect, the impact it’s demonstrating, and how it optimizes post-discharge follow-up.
Category: Patient Experience
Revisiting Our HCAHPS Response Rate Analysis Post-Pandemic
In response to HCAHPS scores and response rates declining during the pandemic, we revisited some of our prior research.
What 2023 Medicaid Redeterminations Mean for Your Hospital
As Medicaid officials begin redetermining coverage and eligibility, millions of patients nationwide face losing their health insurance.
OAS File Review For CPT/G Codes
CMS has identified CPT codes and a few specific G-codes as the primary criterion used to identify eligibility.
HCAHPS Care Compare Percentiles
Updated May 2023 – July 21 Through June 22 Discharges
Client Spotlight: Recognizing and Supporting Care Teams Translates to Excellent Patient Care
A strong organizational culture supports a thriving patient experience, so Norwalk Hospital leads efforts to ensure excellence in both.