Optimize your patient experience performance in with our PX Success Series of videos, now available exclusively to PRC partners.
Category: Patient Experience
CARES™ Connect for Better Patient Communication – Healthcare Experience Matters Podcast
Kathleen Lynam describes the elements of an effective discharge solution in this latest episode of Healthcare Experience Matters.
OAS CAHPS: Testing the New Mixed Mode Option
Join PRC to learn about the newly-approved OAS CAHPS mixed mode methodologies that contain an e-survey component.
Fostering a Culture of Excellence
Explore how to use employee engagement to foster a strong employee & servant leadership culture, improve HCAHPS, and retain and recruit staff.
CMS Publishes OPPS Final Rule
CMS published an OPPS final rule in the Federal Register which contains important information for several different programs.
CMS Finalizes Expanding Home Health CAHPS VBP
In a recent Federal Register final rule, CMS finalized including all Medicare-certified home health agencies in an HH VBP Model.