While point-of-care surveys have their perks, a bigger picture presents itself when considering other methodologies for CG-CAHPS.
Patient rounding connects leaders & patients and gives patients confidence in the organization, the team, its leadership, & quality of care.
Defining patient experience excellence is at the foundation of this week’s Healthcare Experience Matters podcast episode with Lara Burnside.
On today’s discussion, we learn about some key challenges that exist when it comes to providing excellent patient experiences for children.
Today’s Healthcare Experience Matters podcast with Dr. Kacey Gibson might best be summed up in three simple words: “Just Be Human.”
Response rates can contribute to the representativeness of your studies, and PRC’s approach to HCAHPS helps our clients actualize both.