While point-of-care surveys have their perks, a bigger picture presents itself when considering other methodologies for CG-CAHPS.
Category: Patient Experience
Patient Rounding: A Rapid Improvement Resource
Patient rounding connects leaders & patients and gives patients confidence in the organization, the team, its leadership, & quality of care.
What Patient Experience Excellence Looks Like with Lara Burnside
Defining patient experience excellence is at the foundation of this week’s Healthcare Experience Matters podcast episode with Lara Burnside.
Advancing the Patient Experience in Children’s Healthcare
On today’s discussion, we learn about some key challenges that exist when it comes to providing excellent patient experiences for children.
Communication and Patient Empathy in Fast-Paced Settings
Today’s Healthcare Experience Matters podcast with Dr. Kacey Gibson might best be summed up in three simple words: “Just Be Human.”
CMS Advice on Improving your HCAHPS Data Representativeness with Response Rates: An Important Step Towards Better Health Equity
Response rates can contribute to the representativeness of your studies, and PRC’s approach to HCAHPS helps our clients actualize both.