If a patient knows PRC may be reaching out to them, they are more likely to respond to the survey they receive.
PRC is happy to announce that we are a fully-approved vendor for Primary Care First Patient Experience of Care.
CMS provided the FY 2022 IPPS Proposed Rule, which provides guidance on the use of CY2020 HCAHPS data for Value Based Purchasing (VBP).
CMS anticipates not using any CY2020 HCAHPS data in VBP—either for the performance period for FFY2022 or as the baseline for FFY2024
In the most recent Care Compare update, we see that national HCAHPS response rates have continued to fall.
Your hospital uses your HCAHPS survey results for your own improvement, but other organizations also use the HCAHPS data PRC submits to CMS.