CMS published a table that summarized changes in individual hospital level scores with data through Q3 2021.
Category: Patient Experience
Knowing Your Strengths to Improve the Patient Experience – Healthcare Experience Matters Podcast
We strive to uncover the various ways we can improve the patient experience by recognizing and embracing our own strengths.
2022 Key Drivers FAQ
One of the most useful tools for prioritizing your customer service activities is Key Drivers of Excellence.
Radiation Oncology (RO) Model Proposed to be Delayed
CMS proposed delaying the current start date of the RO Model from 1/1/23 to a date that will be established through future rulemaking.
Takeaways on Improving the Patient Experience from the Beryl Institute ELEVATE PX 2022 – Healthcare Experience Matters Podcast
We discuss takeaways, inspiring stories, and more from the Beryl Institute ELEVATE PX 2022 Conference.
OAS CAHPS: Testing the New Mixed Mode Option
Join PRC to learn about the newly-approved OAS CAHPS mixed mode methodologies that contain an e-survey component.