Skip to content
Search our site
Contact PRC through email Follow PRC on Twitter Connect with PRC on LinkedIn
800-428-7455
  • Careers
PRC EasyView Logo
PRC company logo
  • Solutions
    • Community Health (CHNA)
    • Consumer & Brand
      • Brand Power Index
    • Employee Engagement
    • Patient Experience & Government Surveys
    • Physician Partnership Solutions
    • Public Health
      • Vaccine Monitoring and Testing Management
    • CARES™ Connect
    • Community Pathways
    • Critical Access Hospital Solutions
    • EasyView & Mobile App
    • Enhanced Magnet®
    • Star Ratings
    • Voices
    • VoicesAi
  • Insights
    • Resources
    • [New] PX Success Series
    • [New] PRC Roundtables
  • About
    • Who is PRC?
    • Our Team
    • Vizient Member Offerings
    • News
    • Careers
    • Contact Tracing
    • Summit & Awards
      • Healthcare Leadership Award Categories
      • Summit Registration
    • Why Is PRC Trying to Call Me?
  • Coaching
    • Meet the Coaches
    • Excellence Accelerator®
  • Contact

Category: Patient Experience

Doctor and nurse reviewing patient information in a hospital bed

CMS Releases HCAHPS National Pandemic Performance Data

April 22, 2022

CMS published a table that summarized changes in individual hospital level scores with data through Q3 2021.

Posted in Patient ExperienceTagged CMS, covid-19, HCAHPS, Patient Experience
doctor speaking to patient in waiting room

Knowing Your Strengths to Improve the Patient Experience – Healthcare Experience Matters Podcast

April 14, 2022

We strive to uncover the various ways we can improve the patient experience by recognizing and embracing our own strengths.

Posted in Employee Engagement, Patient ExperienceTagged Employee Engagement, Healthcare Experience Foundation, Healthcare Experience Matters, Patient Experience, strengths
Group of confident healthcare professionals.

2022 Key Drivers FAQ

April 8, 2022

One of the most useful tools for prioritizing your customer service activities is Key Drivers of Excellence.

Posted in Patient ExperienceTagged FAQ, Key Drivers, key drivers of excellence, Patient Experience
Cancer treatment in a modern medical private clinic or hospital with a linear accelerator.

Radiation Oncology (RO) Model Proposed to be Delayed

April 7, 2022

CMS proposed delaying the current start date of the RO Model from 1/1/23 to a date that will be established through future rulemaking.

Posted in Patient ExperienceTagged CAHPS Updates, CMS, Patient Experience, Radiation Oncology
Doctor and patient consulting.

Takeaways on Improving the Patient Experience from the Beryl Institute ELEVATE PX 2022 – Healthcare Experience Matters Podcast

April 7, 2022

We discuss takeaways, inspiring stories, and more from the Beryl Institute ELEVATE PX 2022 Conference.

Posted in Patient ExperienceTagged Beryl Institute, Elevate PX, Healthcare Experience Foundation, Healthcare Experience Matters, Patient Experience
Nurse treating patient in hospital bed.

OAS CAHPS: Testing the New Mixed Mode Option

March 24, 2022

Join PRC to learn about the newly-approved OAS CAHPS mixed mode methodologies that contain an e-survey component.

Posted in Patient ExperienceTagged CAHPS update, CMS, Esurveys, Mixed Mode Option, OAS CAHPS
  • «
  • 1
  • 2
  • 3
  • 4
  • 5
  • …
  • 55
  • »
  • Terms of Use
  • Careers
  • Contact
  • Security and Privacy
11326 P Street Omaha, NE 68137-2316 • 800-428-7455
Stay Connected. Subscribe for updates.
PRC EasyView Logo Contact PRC through email Follow PRC on Twitter Connect with PRC on LinkedIn