by James Ratliff | May 24, 2023 | Employee Experience, Patient Experience
Leslie Lincoln joined Norwalk Hospital in 2013 and was named CNO of the hospital in 2019. The 366-bed acute care hospital is located in Norwalk, Connecticut, and operates as part of Nuvance Health. Through her position, Lincoln and her care teams serve residents of...
by James Ratliff | Apr 24, 2023 | DEI, Patient Experience
In a recent proposed rule, CMS announced several changes for HCAHPS guidelines as a result of observations from the 2021 HCAHPS mode experiment. CMS is currently seeking feedback on the following proposed changes, with the potential for these updates to begin with...
by Noah Larsen | Mar 14, 2023 | Consumer & Brand, Patient Experience
Power of Transparency: Sharing the Patient Voice Wednesday, April 5 at 1 p.m. CT Online presence plays a larger role than ever in healthcare consumer decision-making. Discover a simple addition to your patient experience to meet patients online before they choose to...
by Noah Larsen | Feb 6, 2023 | Patient Experience
CMS has announced that new mode adjustments will be applied to HCAHPS data, starting with patients discharged in January 2023. These mode adjustments were derived using the data gathered during CMS’ 2021 mode experiment. The mode adjustment allows CMS to account...
by Noah Larsen | Jan 30, 2023 | Patient Experience
CMS recently released its CY 2022 Final Rule for Outpatient and Ambulatory Surgery (OAS) CAHPS. In accordance with previous Rules, this Final Rule included the future timeline where OAS CAHPS will become a mandatory survey for VBP reimbursement starting in CY 2024 and...
by Noah Larsen | Nov 17, 2022 | Patient Experience
In today’s healthcare landscape, many organizations offer patients the chance to take their CG-CAHPS survey as they’re leaving the facility on a tablet or similar web-based device, commonly known as point-of-care surveys. This option may sound promising to healthcare...
