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Discharge Communication

Discharge Communication

Patients’ perceptions and rating of Discharge Communication have long perplexed leaders, staff and physicians across America’s Hospitals and Health Systems. Discharge Communication is measured by two items in the HCAHPS (Hospital Consumer Assessment of Healthcare...
Infusion Services

Infusion Services

When a patient comes in with a for infusion, what are their emotional, clinical, and safety needs? Consistent and effective use of patient-centered communication will provide a framework for proactively meeting patients’ needs. Additionally, narrating your care can...
PRC Survey Validity

PRC Survey Validity

“Is the PRC survey valid?” In a word, yes. Validity is the extent to which an indicator measures what it is intended to measure. Individual questions and the overall survey instrument can be assessed for validity through a number of ways.
Additional VBP Resources

Additional VBP Resources

The Value-Based Purchasing (VBP) Program aims to transform Medicare from a passive payer of claims to an active purchaser of quality healthcare. It links performance on various quality metrics to reimbursement, thereby encouraging continuous improvement in healthcare....