by PRC | Oct 4, 2018 | Patient Experience
Chicago Exclusive! Rising Responses, Rising Scores Did you know that higher response rates correlate to higher HCAHPS scores? First published by HQI, this correlation has been proven to hold for hospitals of all sizes across the nation, and we’re showing you exactly...
by PRC | Oct 3, 2018 | Patient Experience
Alexa, why does my head hurt?” She doesn’t have an answer yet, but it shouldn’t surprise anyone when she does. As smart technology surrounds more and more elements of daily life, many providers look to that technology to better communicate with and ease the minds of...
by PRC | Sep 27, 2018 | Patient Experience
How to ask, “What could I have done differently” for better healthcare Trepverter: a Yiddish word for when you know exactly what you want to say to someone…hours after the conversation has ended. Literally, “words that arrived too late,” this sensation sits in our...
by PRC | Sep 24, 2018 | Consumer & Brand, Patient Experience
“This emergency room is so slow, my broken bone set itself while I waited!” “This surgeon is so terrible, he couldn’t win the board game Operation!” “The front desk here is so rude, they laugh at sick puppies and one-eyed kittens!” Reading comments like these on...
by PRC | Aug 29, 2018 | Patient Experience
MIPS is entering its second reporting year. Tune in for information regarding timing, changes from 2017, and next steps. Interested? Fill out the form below to be taken directly to the webinar!
by PRC | Aug 20, 2018 | Patient Experience
It’s a typical Tuesday afternoon on the 5th floor of the hospital. A new patient is admitted while Nurse A is halfway through her shift. Nurse A is a very cheerful, compassionate nurse that often goes above and beyond the call of duty to ensure the patient is...
