by Noah Larsen | Sep 29, 2022 | Patient Experience
Patient Rounding is a practice and a process, designed to connect leaders and patients and giving patients confidence in the organization, the team, its leadership, and quality of care. Why? To validate staff performance and provide a mechanism for following up on...
by Noah Larsen | Sep 29, 2022 | Patient Experience
Defining patient experience excellence is at the foundation of our Healthcare Experience Foundation partners’ Healthcare Experience Matters podcast interview this week with Lara Burnside. Lara is Senior Vice President, Chief Experience Officer with JPS Health...
by Noah Larsen | Sep 8, 2022 | Patient Experience
Hope Brown joins the Healthcare Experience Matters Podcast, created by our Healthcare Experience Foundation partners, this week to share her thoughts on what it takes to advance the patient experience in pediatric care. On today’s discussion, we learn about some key...
by Noah Larsen | Sep 1, 2022 | Patient Experience
Today’s podcast with Dr. Kacey Gibson might best be summed up in three simple words: “Just Be Human.” We are excited to be joined by Dr. Gibson for the first time on our Healthcare Experience Foundation (HXF) partners’ Healthcare Experience Matters Podcast this...
by Noah Larsen | Aug 30, 2022 | Patient Experience
A recent podcast published by CMS reviewed statistics surrounding representativeness among HCAHPS surveys and response rates for different survey modes. The continued need for a representative survey sample helps accomplish CMS’, and many organization’s goals for...
by Noah Larsen | Aug 29, 2022 | Patient Experience
In a recent final rule, CMS finalized the delay of the current start date of the Radiation Oncology (RO) Model from 1/1/23 to a date that will be established through future rulemaking. CMS still believes that the RO model is valuable, but recognizes that the RO model...
