Defining Action Alerts

An “Action Alert” is the notification PRC sends to a client about a serious situation mentioned by the respondent during the survey.

The process for getting this important information to clients begins with PRC interviewers. All PRC interviewers are trained on how to submit an Action Alert. Following each survey, interviewers have the option to fill out an Action Alert form which automatically appears on their screen at the completion of a survey. Interviewer training instructs, and the onscreen form reminds, interviewers to be as complete as possible with an explanation of what was said by the respondent. Action Alerts that meet the criteria are sent (via secure-mail) to a designated contact at the hospital within 24 hours of the interview.