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In the most recent Care Compare update, we see that national HCAHPS response rates have continued to fall.
Race & ethnicity are risk markers for other underlying conditions impacting health, such as housing, education, and other social determinants.
Your hospital uses your HCAHPS survey results for your own improvement, but other organizations also use the HCAHPS data PRC submits to CMS.
Explore data trends during COVID-19 across the continuum of care to provide context for your own PX performance evaluation & goal setting.
This rapid improvement resource focuses on staff engagement in security services & applicable communication best practices.
Sparrow Hospital realized they could use their resources to shift the paradigm in COVID-19 management by allowing families to have visitations with patients.