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OnDemand Summit Sessions from the 2021 PRC Healthcare Experience Virtual Summit
2021 PRC Healthcare Experience Virtual Summit OnDemand Sessions

Access OnDemand recordings of sessions from the 2021 PRC Healthcare Experience Virtual Summit.

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Care team members viewing Healthcare Experience Academy video
Launch Event: Introducing the Healthcare Experience Academy

Join us for an exclusive look at a unique healthcare learning opportunity with the Healthcare Experience Academy.

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Doctor and nurse speaking with patient in hospital
2021 CAHPS® Round-Up

Join PRC experts for an informative webinar that covers developments and updates in CAHPS® and VBP throughout 2021.

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Dedicated care team working together to provide excellent patient experience
Case Study: Fostering a Culture of Excellence

Mission Regional’s dedication, coupled with PRC’s continued partnership, translates to an excellent care experience in the eyes of patients.

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Doctor, nurse, and hospital leader walking down hall.
CMS Finalizes Changes to VBP Due to Pandemic

CMS provided the FY 2022 IPPS Final Rule, which provides guidance on the use of CY2020 HCAHPS data for Value Based Purchasing (VBP).

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Engaged medical staff meeting together
Guide to Retaining Excellent Employees

For organizations looking to improve their retention, the most powerful resource are the very employees they’re trying to retain.

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