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Launch Event: Introducing the Healthcare Experience Academy
Join us for an exclusive look at a unique healthcare learning opportunity with the Healthcare Experience Academy.
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CMS Finalizes Changes to VBP Due to Pandemic
CMS provided the FY 2022 IPPS Final Rule, which provides guidance on the use of CY2020 HCAHPS data for Value Based Purchasing (VBP).
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Guide to Retaining Excellent Employees
For organizations looking to improve their retention, the most powerful resource are the very employees they’re trying to retain.
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CARES™ Connect: Elements of an Effective Discharge Solution
Post-discharge communication is relatively commonplace in healthcare, so what makes CARES™ Connect stand out from other discharge solutions?
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CMS Publishes OPPS Proposed Rule 2021
CMS published an OPPS proposed rule, containing information for programs including OAS CAHPS & the Radiation Oncology (RO) Model.
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Call Filters: Wait Time Exclusions
In order to reduce survey fatigue among patients, PRC has put forth a wait period exclusion protocol that is consistent with CMS’ guidelines.
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