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Speed to Trust: What Can We Gain with Better Senior Leader Rounding? – Healthcare Experience Matters Podcast

Senior Leader Rounding is not new, and effective senior leader rounding is timeless.

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CARES and Anesthesia Communication

Patient centered communication surrounding anesthesia and keeping our patients safe.

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Simple Ways to Authentically Show Gratitude as Healthcare Leaders – Healthcare Experience Matters Podcast

Today’s discussion focuses on the implementation of gratitude in straightforward and unique ways to make a genuine impact on people.

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A Lot Can Happen in 15 Minutes: Patient Experience in the Physician Office

Time and time again, our research shows that four things significantly impact how patients feel about the overall experience.

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Practicing Emotional Intelligence as a Healthcare Provider with Dr. Paul Glisson – Healthcare Experience Matters Podcast

Explore the importance of emotional intelligence and its value to the worldwide community of healthcare workers and the patient experience.

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FFY2023 HCAHPS Proposed Rule Published

CMS announced several changes to Value Based Purchasing (VBP) for HCAHPS due to observations about data collected during the pandemic.

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