Rewarding and recognizing employees is one of the most powerful ways to demonstrate excellence and role model the behaviors we want to see with every patient, every time. We have seen success across four categories of recognition:
• Employee to Employee: affording employees to recognize one another is a great way to build teamwork and
• Leader to Employee: Sharing positive patient feedback, verbal recognition, thank you notes and staff meeting
recognition build up employee confidence and demonstrate to the team the behaviors that are recognized and
• Team Based: Recognize the team with the highest HCAHPS Scores for cleanliness. One organization passed a
“golden throne” to the team/unit with the highest or most improved cleanliness scores.
• Interdepartmental: Ask staff to recommend team members in other departments to recognize. This can help bridge
relationships between environmental services and other departments throughout the organization
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