Evaluate & Plan: Medical Groups & Patient Experience for 2015-16

You need more than a snapshot to get a big picture view of CAHPS for ACOs or PQRS. Complying with CMS’ quality reporting requirements can sometimes feel a little like trying to fit square data into a round feed. PRC can help you shape things up.You see “Keep Calm and Carry On” splattered across T-shirts, mugs and mouse pads everywhere. Professional Research Consultants, Inc., has a morale-building mantra, too: Keep Calm and Survey On.

Join Jan Gnida, PRC’s Director of Patient Experience & Government Surveys, at 1 p.m. CDT on Thursday, September 10, to see how supplementing the CAHPS (Consumer Assessment of Healthcare Providers and Systems) for ACOs (Accountable Care Organizations) or CAHPS for PQRS (Physician Quality Reporting System) with a custom survey about clinicians and medical groups administered continuously, throughout the year, can keep your organization on track and in touch with healthcare consumers.

During this webcast, Jan will outline your options, address key questions and describe how PRC can help you simplify process improvement. Look for:

  • Two approaches to measuring patient experience
  • Two critical questions to consider
  • An overview of decisions your organization must make about the survey instrument, the sample frame, reporting and methodology

Jan will also make the case that CAHPS for ACOs and CAHPS for PQRS are mere snapshots of patients’ perceptions, while real improvement results from ongoing measurement. Regardless of the options your organization chooses, PRC can help you develop a custom research plan to achieve excellence.


Interested? Fill out the form below to be taken to the webcast directly!