Excellence Through Disruption

Doctor speaking with a nurse and patient in the waiting room

There are few guarantees in healthcare, although change and renovation are likely among those few certainties. Inevitably, most organizations will encounter periods of construction, renovation, or significant modifications to infrastructure. Sometimes, we can anticipate these disruptions (e.g., planned and accounted for in the budget) and sometimes we must respond in the moment with swiftness (e.g., pipes bursting or outages).