From Setback to Success: 5 Essential Elements of Service Recovery

5 Essential Elements of Service Recovery
Presented by: Lori Isaac, MBA, Regional Patient Experience Manager at Prime Healthcare Services, Inc.

We’ve all experienced bad service at some point in our life, but what separates the “that was unpleasant” from the “never again!” experiences? Often, it depends on how the employees handled the situation.

Join Lori Isaac, Regional Patient Experience Manager at Prime Healthcare Services, Inc, as she explains valuable steps to successful service recovery. This webinar takes a deeper look into the many forms of communication that influence the perspectives of staff, patients and family members. Fill out the form to be taken to the 30-minute webinar and learn the essential elements to leave a lasting impression on your patients.
 
Check out the service recovery update! [PDF Download]


 
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