5 Essential Elements of Service Recovery
Wednesday, March 13 at 1:00 p.m. CT
Presented by: Lori Isaac, MBA, Regional Patient Experience Manager at Prime Healthcare Services, Inc.
We’ve all experienced bad service at some point in our life, but what separates the “that was unpleasant” from the “never again!” experiences? Often, it depends on how the employees handled the situation.
Join Lori Isaac, Regional Patient Experience Manager at Prime Healthcare Services, Inc, as she explains valuable steps to successful service recovery. This webinar takes a deeper look into the many forms of communication that influence the perspectives of staff, patients and family members. Register for the 30-minute webinar to learn the essential elements to leave a lasting impression on your patients.