Frustrated with Scores that are Stuck? One Breakthrough Strategy for Moving the CAHPS Needle!

The quality of communication has a dramatic impact on the patient and family experience and strongly affects performance on multiple HCAHPS survey items.

In this webcast, Jill Golde describes evidence-based communication improvement strategies that result in significant improvement on CAHPS, while improving the patient and family experience and helping employees gain greater fulfillment from their caring work.

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