When the Centers for Medicaid & Medicaid Services (CMS) begins requiring all Medicare-certified hospital outpatient departments and ambulatory surgical centers to report results from the OAS CAHPS survey in January, 2018, will you be ready to hit the ground running?
Conducting, collecting and analyzing OAS CAHPS survey results will require an experienced approach that goes beyond “checking the box.” It will require a partner who understands the ins and outs of the survey, the reporting requirements, and the most effective ways to identify issues and apply insights to improve patient experience and boost scores while strengthening your reputation.
Understanding OAS CAHPS
The Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers & Systems (OAS CAHPS) consists of 37 questions that gather information and data about patients, their experience, and the quality of care they receive. The survey reports results across five different measures:
- Facilities and staff
- Communication about your procedure
- Preparations for discharge and recovery
- Overall rating of facility
- Likelihood to recommend
Gain a competitive advantage
Your publicly reported results can affect your reputation and drive market share. Getting a head start on your survey can give you a leg up on procrastinating competitors. Understanding your results, targeting areas for improvement, and implementing action plans to address key drivers and improve patient experience can help you improve performance before CMS publishes your data for everyone to see.
Choose a partner who will position you for success
When it comes to navigating the complex world of CAHPS deadlines, compliance and data, look for a partner with proven experience. Since 2004, PRC has been an approved vendor for CMS CAHPS surveys. We understand the process and the steps you need to take to conduct your research, interpret your results, improve your scores, and position your organization for success.
Get started today
Dont delay; start your OAS CAHPS journey today. Watch our short video to learn more about the advantages of getting a head start. And, if you have any questions, just contact us, and we’ll help you work through each and every step along the way.