Goal Setting has the power and potential to create measurable improvements in their care, create organizational alignment for change, and establish accountability. If you want to achieve world-class levels of performance with HCAHPS (or any other key performance measures you desire to achieve) you must hold leaders accountable for achieving results, and ultimately aligning the actions and behaviors of their staff to support achieving the desired outcome. Yet, often times we hear that accountability is the biggest obstacle for organizations to overcome regarding HCAHPS improvement. This guide is designed to share resources for HCAHPS Goal Setting.
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