How Your HCAHPS Data Gets Used

Stethoscope on top of HCAHPS data chart

Your hospital uses your HCAHPS survey results for your own process improvement, but other organizations also use the HCAHPS data PRC submits to CMS. This document lays out some of the external uses for your HCAHPS data and how they differ in terms of scoring, consumer access, and who the intended audience is, as well as a resource list to help you learn more about any of these programs.

Want to learn more? Fill out the form below to download our HCAHPS data uses PDF.