Your patients are more than just numbers on a spreadsheet; they are PEOPLE. But, the numbers are important and serve as a reference point for treatment options, and, the efforts of both patients and staff.
How do you effectively merge and utilize the necessity of numbers and the strategic decisions, without losing the primary focus of excellent patient care and improved outcomes?
How do you turn raw HCAHPS data into patient centered care, that engages staff members and shows them how it impacted their patients, and ultimately community, directly?
Cara Hitt from Kadlec Regional Medical Center answers these questions and more.
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