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Bring a voice to those who don’t have one. Patient Advocate, D’Anna Holmes, gave us a peek into her life as a POP, parent of patient, on the recent PRCcast, Mondays With Mel.
Join us on the latest episode of Mondays With Mel, as Aimee Guthrel describes the importance of the discharge lounge at Saint Mary Regional Medical Center.
In the latest episode Mondays With Mel, Janet Botkin, Director of Survey Design and Scripting and Jenn Kerns, Associate Director of Data Analysis and Reporting, discuss Margaret Heffernan’s, “Forget the Pecking Order at Work” TED Talk.
SURPRISE! We wanted to start off Patient Experience Week with an extra special bonus episode of our PRCcast, Mondays With Mel.
How often do you sit down with your employees and ask about their weekend? Kathy Boswell, Senior Coach at PRC Excellence Accelerator powered by Healthcare Experience Foundation, expresses the importance of quality time between leaders and their employees to uncover strengths beyond competencies.
Step inside the world of Cathy Lee, Vice President of Patient Experience, at McLeod Health in South Carolina. Cathy shares philosophies of “Start With Why” from motivational speaker, Simon Sinek, and how these ideas build a powerfully positive healthcare leadership team.