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Exploring the Burden of Empathetic Distress in Healthcare

This episode of the Healthcare Experience Matters podcast serves as a reminder as to what empathy is in the first place.

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Smiling healthcare professionals
What Patient Experience Excellence Looks Like with Lara Burnside

Defining patient experience excellence is at the foundation of this week’s Healthcare Experience Matters podcast episode with Lara Burnside.

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Upset nurse speaking to doctor
What it Takes to Restore a Culture of Civility in Healthcare

The need to foster healthy work environments and equip our teams with tools to broaden civility and combat incivility is at an all-time high.

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doctors and care teams treating patients
How Leadership Behavior Helps Reduce Employee Turnover

Effective leadership behavior helps build an engaged workforce resulting in high levels of enthusiasm & compassion for patients.

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nurse holding up infant's feet
Advancing the Patient Experience in Children’s Healthcare

On today’s discussion, we learn about some key challenges that exist when it comes to providing excellent patient experiences for children.

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Abstract blur hospital corridor defocused Medical background
Communication and Patient Empathy in Fast-Paced Settings

Today’s Healthcare Experience Matters podcast with Dr. Kacey Gibson might best be summed up in three simple words: “Just Be Human.”

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