PRC’s Proactive Measures in Response to COVID-19

As COVID-19 cases rise across our home state of Nebraska and worldwide, we at PRC are taking every precaution to ensure the safety of our employees and the trust of our clients.

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Restoring Professionalism

Combating incivility, gossip, and bullying.

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Experience Mapping

Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.

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Maximizing Discharge Phone Calls

A critical component and best practice in the caregiver-patient partnership is how we manage the transition from hospital to home.

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Doctor is chatting with a patient on a wheelchair.
Outpatient Discharge Communication

Many times, despite our best intentions, there is a disconnect between the communication and actions we put in place to provide discharge/post visit clarity, and we miss the mark in the eyes of our patients.

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Diverse hospital staff meeting in board room to review policies
Adding Patient Perceptions to Control Charts

How do we incorporate patient perception data into Control Charts?

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PRC Survey Reliability

A good survey question should produce the same response from a respondent each time it is asked.

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