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CARES and Anesthesia Communication

Patient centered communication surrounding anesthesia and keeping our patients safe.

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A Lot Can Happen in 15 Minutes: Patient Experience in the Physician Office

Time and time again, our research shows that four things significantly impact how patients feel about the overall experience.

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2022 Key Drivers FAQ

One of the most useful tools for prioritizing your customer service activities is Key Drivers of Excellence.

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HCAHPS Care Compare Percentiles

Updated January 2022–July 20 Through March 21 Discharges

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Introducing the PX Success Series

Optimize your patient experience performance in with our PX Success Series of videos, now available exclusively to PRC partners.

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Best Practices: Tablet Surveys

Tips for maximizing survey participation from your patients when using tablets.

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