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Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.
A critical component and best practice in the caregiver-patient partnership is how we manage the transition from hospital to home.
Many times, despite our best intentions, there is a disconnect between the communication and actions we put in place to provide discharge/post visit clarity, and we miss the mark in the eyes of our patients.
How do we incorporate patient perception data into Control Charts?