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HCAHPS Care Compare Percentiles
Updated May 2023 – July 21 Through June 22 Discharges

Patient Rounding: A Rapid Improvement Resource
Patient rounding connects leaders & patients and gives patients confidence in the organization, the team, its leadership, & quality of care.

CARES and Anesthesia Communication
Patient centered communication surrounding anesthesia and keeping our patients safe.

A Lot Can Happen in 15 Minutes: Patient Experience in the Physician Office
Time and time again, our research shows that four things significantly impact how patients feel about the overall experience.

2022 Key Drivers FAQ
One of the most useful tools for prioritizing your customer service activities is Key Drivers of Excellence.

Introducing the PX Success Series
Optimize your patient experience performance in with our PX Success Series of videos, now available exclusively to PRC partners.