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HCAHPS Care Compare Percentiles

Updated May 2023 – July 21 Through June 22 Discharges

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Patient Rounding: A Rapid Improvement Resource

Patient rounding connects leaders & patients and gives patients confidence in the organization, the team, its leadership, & quality of care.

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CARES and Anesthesia Communication

Patient centered communication surrounding anesthesia and keeping our patients safe.

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A Lot Can Happen in 15 Minutes: Patient Experience in the Physician Office

Time and time again, our research shows that four things significantly impact how patients feel about the overall experience.

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2022 Key Drivers FAQ

One of the most useful tools for prioritizing your customer service activities is Key Drivers of Excellence.

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Introducing the PX Success Series

Optimize your patient experience performance in with our PX Success Series of videos, now available exclusively to PRC partners.

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