Journey to Employee Engagement Excellence: From the 9th to the 88th Percentile
Top-performing healthcare organizations understand that highly engaged employees are emotionally and intellectually connected to their workplace. They take ownership and gain a sense of fulfillment from the care they provide. They approach their daily responsibilities refreshed and resilient. And … their caring enthusiasm drives positive patient perceptions. So, what can hospitals and health systems do to increase employee engagement? We asked Sarah Colley, Senior Vice President of Human Resources at Regional One Health in Memphis, and she had some great ideas.
In less than three years, Regional One Health jumped from the 9th to the 88th percentile of highly engaged employees. Sharing pages from the Regional One Health playbook, Sarah explains how Regional One Health accelerated its level of engagement in record time by:
- Rebranding inside and out. Getting a fresh start enabled the organization to reset the culture to enhance the patient experience.
- Leveraging leadership. Regional One Health’s Senior Leadership team ranks in the 92nd percentile and has positively affected how employees rate Regional One Health as a place to work.
- Creating meaningful action plans. Engagement doesn’t happen on its own. Sarah will explain how Regional One Health developed and executed an engagement strategy that resonated with employees and produced results.
About Our Presenter
Sarah Colley, JD, MHA, CHHR
Senior Vice President, Human Resources
Regional One Health
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