Journey to Employee Engagement Excellence

Webinar focusing on increase employee engagement

Journey to Employee Engagement Excellence: From the 9th to the 88th Percentile

Top-performing healthcare organizations understand that highly engaged employees are emotionally and intellectually connected to their workplace. They take ownership and gain a sense of fulfillment from the care they provide. They approach their daily responsibilities refreshed and resilient. And … their caring enthusiasm drives positive patient perceptions. So, what can hospitals and health systems do to increase employee engagement? We asked Sarah Colley, Senior Vice President of Human Resources at Regional One Health in Memphisand she had some great ideas.  

In less than three years, Regional One Health jumped from the 9th to the 88th percentile of highly engaged employees. Sharing pages from the Regional One Health playbook, Sarah explains how Regional One Health accelerated its level of engagement in record time by:

    1. Rebranding inside and out. Getting a fresh start enabled the organization to reset the culture to enhance the patient experience.
    2. Leveraging leadership. Regional One Health’s Senior Leadership team ranks in the 92nd percentile and has positively affected how employees rate Regional One Health as a place to work.
    3. Creating meaningful action plans. Engagement doesn’t happen on its own. Sarah will explain how Regional One Health developed and executed an engagement strategy that resonated with employees and produced results.


About Our Presenter

Sarah Colley, JD, MHA, CHHR

Senior Vice President, Human Resources
Regional One Health

As SVP of Human Resources, Sarah leads HR operations, talent acquisition, talent management, employee and labor relations, training and development, and occupational health for the 3,000 employees of Memphis-based Regional One Health. Building and sustaining a culture of excellence through highly engaged physicians, nurses, allied health professionals and other employees is one of her top priorities. Sarah joined Regional One Health in 2013 after serving in Human Resources leadership positions at health systems in Little Rock, Arkansas, for eight years. Sarah is also licensed to practice law in Arkansas and practiced employment law for healthcare clients for several years. Sarah is the past president of the Arkansas Healthcare Human Resources Association and is currently active in several volunteer organizations in Memphis. In 2015, she was named HR Executive of the Year by SHRM Memphis and she was recently honored as a 40 Under 40 recipient by the Memphis Business Journal. She earned her undergraduate degree from Guilford College in Greensboro, North Carolina, her Juris Doctorate from the University of Arkansas School of Law, and her Master of Healthcare Administration degree from Webster University’s Little Rock Campus. She also holds a CHHR Designation (Certified in Healthcare Human Resources).

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