Off-shift leader rounding is all about relationships. It is a skill set that will engage employees, enhance leader communication and increase visibility.
Direct outcomes of off-shift leader rounding include increased employee satisfaction and improved quality of care. Indirect outcomes include physician and patient satisfaction.
In this webcast, Julie Lichtenburg, Director Patient Care Services at Presence Saint Joseph Hospital, details how to deploy an off-shift leader rounding initiative, including building the infrastructure, creating the resources, understanding the incentives and training the leaders.
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Questions about this webcast? Please email Tom Schleff.