What better way to begin the new year than with a working knowledge of the latest updates to OAS CAHPS? Even though reporting has been delayed, there’s still lots to know. So why not give yourself the gift of OAS CAHPS expertise this holiday season by checking out this webcast replay?
After listening to hospital outpatient surgery departments (HOPDs) and ambulatory surgery centers (ASCs), CMS (the Centers for Medicare & Medicaid Services) is putting off required reporting for the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS).
But that makes it even more important to understand what your responsibilities are. And that’s why you should view this important webcast replay. PRC’s Director of Patient Experience & Government Surveys, Jan Gnida, CPXP, is widely respected for her understanding of CAHPS surveys. Based on what she’s seen, Jan anticipates changes in protocols and guidelines to address the issues that vendors have encountered over the last year as they’ve conducted voluntary surveys.
‘Tis the season to get savvy about OAS CAHPS
OAS CAHPS is designed to capture patients’ perceptions of the care they receive in HOPDs and ASCs and provide valuable information consumers can use to choose which facilities can best address their outpatient and ambulatory surgery needs. The survey asks about every aspect of patient experience, from check-in and pre-operative processes to preparation for discharge and recovery.
During this webcast, Jan:
- Briefly reintroduces the OAS CAHPS survey
- Outlines patient eligibility and identifies when data collection occurs
- Discusses facilities’ responsibilities
- Describes where results will be displayed
- Examines changes to existing studies
- Explores the choices HOPDs and ASCs will have and the decisions they will need to make
- Explains how to sign up
- And talks about what updates to OAS CAHPS may lie ahead in 2018
Helping a number of clients conduct the OAS CAHPS survey on a voluntary basis means that PRC has seen a lot and knows a lot about how to help your team:
- Straighten out eligibility and timing issues related to CPT codes
- Work with your IT department to get CPT codes into patient files
- Identify procedures included in legacy patient loyalty studies not covered in 2018
About our presenter
Jan Gnida, CPXP
Director, Patient Experience & Government Surveys
Professional Research Consultants, Inc.
Jan Gnida has been with PRC since 1994 in the evolving role of Consultant Assistant/Project Manager and has vast experience with managing multiple types of patient satisfaction research conducted with the telephone methodology. She has worked with numerous hospitals and health systems, and her work on internal process improvement efforts has familiarized her with every area of the PRC production system. She served as PRC’s CAHPS Project Manager because of her outstanding organizational skills, her expertise in managing workflow, and her superior ability to translate client needs into PRC processes until 2015, when she became the Director of Patient Experience and Government Surveys. In May 2017, she earned her Certified Patient Experience Professional (CPXP) certification through the Patient Experience Institute.
Interested? Fill out the form below to view the webcast!