Ensuring patients feel confident in their next steps following discharge or a visit are vitally important in continuity of care and outcomes. Many times, despite our best intentions, there is a disconnect between the communication and actions we put in place to provide discharge/post visit clarity, we miss the mark in the eyes of our patients. Discharge Communication is often a key driver of outpatient experiences and is measured by PRC using the following item:
How would you rate the instructions given to you upon discharge?
This question is evaluated based on a Excellent to Poor Scale. While 100% of our patients tend to receive discharge instructions, patients may still experience confusion, frustration, or lack of understanding about what to do next.