Part of the Team: How to effectively include agency nurses in your PX efforts

Nurses working together in a hospital

Part of the Team: How to effectively include agency nurses in your PX efforts
Hosted by Dianna Knight, MSN, RN, NEA-BC, and Aranzazu Conklin, MSN, RN, CPHQ, CCRN-K, of WakeMed Health & Hospitals

Patient care teams include more agency nurses than ever before, and hospitals are likely to need this level of temporary staff support for the foreseeable future. When there’s so much to train in a short amount of time, how can you be sure that your agency nurses are contributing positively to your patients’ experience and your brand image? Learn how WakeMed Health and Hospitals incorporated PFE skills into their clinical orientation for agency nurses so that patients can be sure to expect the same excellent experience from all their caregivers.

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About the Presenter

Dianna Knight, MSN, RN, NEA-BC

Dianna Knight believes patient and family engagement is a quality metric and not simply a "nice to do" aspect of acute care. Ms. Knight has worked for WakeMed since 1997 when she started as a nurse aide in the Emergency Department. Since that time, she has worked in various clinical and leadership roles within the system: nursing educator, nurse manager, service line director. She currently serves as the Executive Director for Patient and Family Engagement and the Director of Med/Surg nursing services on the Raleigh Campus. She is pursuing a Doctorate in Nursing Practice, Executive Leadership from the University of North Carolina Wilmington.

Aranzazu Conklin, MSN, RN, CPHQ, CCRN-K

Aranzazu (Ari) Conklin is an analytical, performance driven and compassionate patient and family experience manager offering over 14 years of nursing experience. Her professional background includes critical care, telemedicine, and quality analytics. Ms. Conklin is passionate about collaborating with leaders and staff to enhance WakeMed’s patient and family centered care strategies and journey. Strong proponent of evidence-based practice and standard work while providing compassionate, high quality care. Ms. Conklin continues her commitment of life-long learning by most recently obtaining her certification in healthcare quality from the National Association of Healthcare Quality.