Confidence in the Research Process: Phone Methodology Overview

Multiple healthcare professionals reviewing data on table

PRC’s PX Success Series “Confidence in the Research Process” sessions provide education on the data collection process for your surveys, beginning with your patient records being security transmitted from your organization to PRC, through the quality checks and sampling process, and through the interviewing process, including highlights of various methodologies.

In this video, PRC equips you with the following learning objectives:

  1. Understanding why phone surveys continue to remain the gold standard for collecting patient experience data
  2. Understanding PRC’s focus on quality with the selection and quality assurance of our interviewing team
  3. Understanding PRC’s training focus for our interviewers to create an excellent survey experience for your patients
  4. Understanding the technology and timing of calls to your patients.