Playing Every Point in Patient Satisfaction

webinar on patient satisfaction

Presented by Dr. John (Jeb) Hallett, Roper St. Francis

Led by Vascular Surgeon Jeb Hallett, M.D., Roper Vascular Care is part of the Roper St. Francis Heart & Vascular Center in Charleston, South Carolina. The medical practice is committed to “the needs of the patient first,” providing comprehensive diagnosis, treatment, and patient education for conditions affecting the veins and arteries.


This webcast will feature an experienced physician and surgeon describing in detail the commitment and process needed to move patient satisfaction scores from “very good” to “excellent. Three areas will be featured:


  1. How to understand your own personal patient satisfaction scores
  2. How to build your office team to move every moment of patient contact from “very good” to “excellent.”
  3. How to “play every point” to move your statistician scores toward 100 percent.

Dr. Hallett will discuss the process and timeline to accomplish “excellence” and comment on the benefits of “daily rounding on staff” and weekly “huddles” to discuss how the team can help one and other.

Interested? Fill out the form below to view the webinar!