Presented by Dr. John (Jeb) Hallett, Roper St. Francis
- How to understand your own personal patient satisfaction scores
- How to build your office team to move every moment of patient contact from “very good” to “excellent.”
- How to “play every point” to move your statistician scores toward 100 percent.
Dr. Hallett will discuss the process and timeline to accomplish “excellence” and comment on the benefits of “daily rounding on staff” and weekly “huddles” to discuss how the team can help one and other.
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