On a monthly basis PRC will be addressing some Frequently Asked Questions. In this episode, we will be addressing the following patient comment FAQs:
“I had one person say Poor this month. How can I identify who that is?”
“What is the best way to share my data with my staff and why?”
“Why is it that my % excellent score is higher this year than last year, but my ranking is lower?”
“Who is eligible for the HCAHPS survey?”
“When does PRC submit HCAHPS data?”
“How do I talk to my staff about our Key Drivers for Excellence®?”
“How does PRC’s telephone methodology combat bias?”
“What is percentile ranking on PRC EasyView®?
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Questions about this webcast? Please email Tom Schleff.