Response Rates

Research shows higher response rates are associated with better HCAHPS scores. PRC clients consistently achieve response rates higher than the national average, providing hospitals with more accurate scores. read more

Excellence & Loyalty

PRC is the only industry leader measuring excellence. Core CAHPS survey questions do not measure loyalty, but providers can customize supplemental items to address excellence and more effectively analyze where to invest resources to improve performance. read more

Medical Group Measurement

CG-CAHPS surveys assess patients’ recent experiences with physicians and providers, physician practices, or medical groups and clinics, enabling healthcare consumers to make informed decisions. read more


With expertise across the board, PRC can help clients navigate a sea of government-required surveys while capitalizing on opportunities to improve performance through custom research for achieving excellence. read more

The Latest Patient Experience & Government Survey Resources

Mondays With Mel: EP 02 – Hope Brown

A brand new episode of our PRCcast, Mondays with Mel! A new story, as told by Hope Brown (PRC’s Chief Experience Officer), focusing on the misconceptions of excellence and perfection. Tune in to hear the wildly entertaining birth story of her fourth son!

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Child HCAHPS Public Reporting

AHRQ is seeking approval to collect and publish voluntary data on the Child HCAHPS survey.

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Explore Other Solutions

Community Health Needs Assessment

Community Health Needs Assessment

Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors. read more

Consumer & Brand

Consumer & Brand

PRC’s comprehensive Consumer & Brand Study provides you with reliable data to understand how your hospital’s services stack up against the competition. read more

Employee Engagement

Employee Engagement

Addressing the most critical areas for your employees, healthcare leaders utilize custom data and reporting tools to affect positive, sustainable change. read more

Physician Partnership Solutions

Physician Partnership Solutions

A hospital is only as strong as its physicians; PRC transforms insights into action plans, making your organization an excellent place to practice medicine. read more