Patient Experience & Government Surveys

Transforming the patient experience and redefining excellence in healthcare—one person at a time.

Patient heartbeat vitals in front of heart Today’s healthcare experience is driven by so much more than patching a wound or giving a diagnosis. At PRC, we listen carefully to understand your organization’s unique needs. Then we apply that understanding to help you transform the insights revealed in patient experience and Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys into action plans to promote excellence in the care you deliver.

As leading healthcare providers offer increased accountability and transparency, patient experience experts require a partner who is both proficient at navigating government requirements and is focused on delivering transformational insights tailored to your organizational objectives. Our experts are on point with all CAHPS programs and CMS updates. Our Excellence Accelerator team of coaches implements data driven strategies that result in meaningful changes. Further, PRC’s industry-leading response rates deliver maximum value-based purchasing reimbursement, allowing you to focus on driving change and hardwiring the best possible patient experience.

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Response Rates

Research shows higher response rates are associated with better HCAHPS scores. PRC clients consistently achieve response rates higher than the national average, providing hospitals with more accurate scores. read more

Engagement & Unification

The complexity of healthcare requires you to view your organization from multiple angles. That's why PRC synthesizes patient research in order to offer the best in healthcare engagement. read more

Medical Group Measurement

CG-CAHPS surveys assess patients’ recent experiences with physicians and providers, physician practices, or medical groups and clinics, enabling healthcare consumers to make informed decisions. read more

CAHPS

With expertise across the board, PRC can help clients navigate a sea of government-required surveys while capitalizing on opportunities to improve performance through custom research for achieving excellence. read more

The Latest Patient Experience & Government Survey Resources

How does Survey Response Rate Impact HCAHPS Summary Star Ratings?

We found that all HCAHPS dimensions were positively correlated with survey response rate. In other words, as response rate increases, HCAHPS dimension scores rise as well.

Results are in: Web Survey Testing in the ED

The 2018 feasibility test found that none of the web-survey variations resulted in significantly higher response rates from the control method of mail with phone follow-up.

Explore Other Solutions

Community Health Needs Assessment

Community Health Needs Assessment

Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors. read more

Consumer & Brand

Consumer & Brand

PRC’s comprehensive Consumer & Brand Study provides you with reliable data to understand how your hospital’s services stack up against the competition. read more

Employee Engagement

Employee Engagement

Addressing the most critical areas for your employees, healthcare leaders utilize custom data and reporting tools to affect positive, sustainable change. read more

Physician Partnership Solutions

Physician Partnership Solutions

A hospital is only as strong as its physicians; PRC transforms insights into action plans, making your organization an excellent place to practice medicine. read more