Patient Experience & Government Surveys

Today’s healthcare experience is driven by so much more than patching a wound or giving a diagnosis. At PRC, we listen carefully to understand your organization’s unique needs. Then we apply that understanding to help you transform the insights revealed in patient experience and Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys into action plans to promote excellence in the care you deliver.

As leading healthcare providers offer increased accountability and transparency, patient experience experts require a partner who is both proficient at navigating government requirements and is focused on delivering transformational insights tailored to your organizational objectives. Our experts are on point with all CAHPS programs and CMS updates. Our Excellence Accelerator® team of coaches implements data driven strategies that result in meaningful changes. Further, PRC’s industry-leading response rates deliver maximum value-based purchasing reimbursement, allowing you to focus on driving change and hardwiring the best possible patient experience.