As organizations turn their focus toward patient experience, workforce engagement, operational improvements, and other critical priorities of our industry, there is increasing urgency around assessing and developing competencies to achieve desired performance. We know from our experience with our partners across the nation, that you cannot achieve greatness, let alone sustainable improvements, without cultural transformation for patient-centered excellence. Senior leaders must role model and own a culture of excellence. To do this, leaders must create accountabilities, and staff needs to execute at every opportunity.
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