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- ¿Porque Me Está Tratando de Contactar PRC?
- 2019 Summit
- About
- News
- Creating Patient Loyalty in Emergency and Critical Care Departments
- Hospitals Unintentionally Devalue Efforts to Improve Patient Experience
- Nationwide Survey Results Show Healthcare Leadership it’s Time to Listen
- News (Page 2)
- PRC and Healthcare Experience Foundation Launch Hospital Discharge Solution, CARES™ Connect
- PRC Announces 2022 Healthcare Leadership Award Recipients
- PRC Announces Agreement with Vizient to Provide Innovative Healthcare Insights
- PRC Announces Finalists for 2021 Healthcare Leadership Awards
- PRC Announces Inaugural Healthcare Experience Summit and Leadership Awards for Fall 2021
- PRC Announces Recipients of 2021 Healthcare Leadership Awards
- PRC Expands Public Health Services to Include Immunization Efforts
- PRC Healthcare Differently – Professional Research Consultants, Inc. Kicks Off 2019 with New Website, Tagline, and Enhanced PRC EasyView® Features
- PRC Honors the Nation’s Best in Healthcare
- PRC Launches Advanced Comment Analytics Tool, VoicesAi
- PRC Named Among Largest Patient Satisfaction Measurement Firms by Modern Healthcare
- PRC Named by CMS as an Approved Primary Care First Patient Experience of Care Survey Vendor
- PRC National Health Survey finds over a third of adults in America have faced emotional abuse in childhood
- PRC National Health Survey finds over a third of US adults have been negatively impacted by substance abuse
- PRC Releases 2022 National Healthcare Consumer Study
- PRC Releases National Physician Study Revealing Challenges and Intricacies of Today’s Physician Practice Environment
- PRC Research Explores COVID-19’s Critical Impact on American Communities
- PRC Research Finds Nearly Three-Fourths of American Adults Aged 65+ Face Multiple Chronic Conditions
- PRC Research Finds Over a Fifth of American Adults Have Been Diagnosed with a Depressive Disorder
- PRC Rolls Out Nationwide Program to Aid Behavioral Health Reform Initiatives
- PRC Selected as Contact Tracing Partner for the State of Nebraska
- PRC to Conduct Contact Tracing for Local Health Departments and School Districts
- PRC to Sponsor 2022 AHA Leadership Summit
- PRC Unveils Session Lineup for 2022 Healthcare Experience Summit
- PRC’s 2019 National Consumer Study Reveals New Data about Healthcare Consumer Habits
- Real Time Patient Data for Real Time Physicians
- Rising Substance Abuse across America
- The Indiscriminate Health Crisis
- Vizient Expands Contract with PRC to Include CARES™ Connect Discharge Solution
- When It Comes to Satisfaction, Patience Is Key to Patient Safety
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Posts by category
- Category: CHNA
- Case Study: Fostering Health Equity by Creating Equitable Housing
- PRC’s National Health Survey Brief: Diabetes in the US
- Case Study: Creating a Community Focal Point
- PRC’s National Health Survey Brief: Tobacco Use in the US
- A CHNA Panel Discussion: Building Equity Through Collaboration
- Greater Recognition Needed for the Healthcare Heroes of the Opioid Crisis
- Case Study: Answering the Call Through DEI Measures
- PRC’s National Health Survey Brief: Older Adults and the Social Determinants of Health
- PRC’s National Health Survey Brief: Rural Health in the US
- PRC’s National Health Survey Brief: Overweight and Obesity in the US
- PRC’s National Health Survey Brief: Substance Abuse
- PRC’s National Health Survey Brief: Adverse Childhood Experiences in the US
- PRC’s National Health Survey Brief: Preventive Health Care in Older Adults
- PRC’s National Health Survey Brief: Racial/Ethnic Health Equity in the US
- National Coronavirus Community Impact Survey: 2021 Edition
- PRC’s National Health Survey Brief: Mental Health
- Contact Tracing: What It Is and Why You Should Care
- PRC’s National Health Survey Brief: Risks to Healthy Aging
- Exploring Racial and Ethnic Disparities in COVID-19 and Healthcare
- PRC National Coronavirus Community Impact Survey
- PRC Coronavirus Community Impact Survey
- Flattening the “Second Curve”: Bracing for the Mental Health Impact of COVID-19
- No Place Like Home: Social Determinants and Sustainable Housing
- Not for the Faint of Heart: Exploring the Cardiovascular Health Disparities Affecting People of Color
- PRC: Your CHNA Solution
- Adverse Childhood Events Impacting Community Health
- Minorities in Healthcare: Adjusting with the Times and Paving the Path for Healthcare Diversity
- PRC’s National Health Survey Brief: Nutrition, Physical Activity, and Weight
- Care despair: What health insurance literacy means for public health
- A Regional Approach to Strengthening Community Health
- How Unplugging Helped Me Plug into My Community
- PRC’s National Health Survey Brief: Chronic Conditions
- CHNA Glossary of Terms
- Food Insecurity in the US: Findings from the PRC National Health Survey
- Root Cause Analysis
- Building Sustainable Collaborations: Lessons Learned from Two High Functioning Collaboratives
- Primary Data Unlocks the Secret to a Powerhouse CHNA
- CHNA Minute: Community Engagement
- Passion Meets Profession at ACHI
- Substance Abuse: Findings from the PRC National Health Survey
- Logic Models: Planning Interventions to Impact Population Health
- Access to Healthcare: Findings from the PRC National Health Survey
- Living Well in the Community
- Engaged Solutions to Address Socio-Emotional Needs
- Cultivating Cultural Competency
- Health Literacy Findings from the PRC National Health Survey
- PRC Partners Honored by American Hospital Association
- Congratulations to PRC’s Community Partners!
- 6 Reasons Why Population Surveys Are the Future of Community Health
- Mental Health Findings from the PRC National Health Survey
- Building Healthy Futures: Incorporating Community Input into a Data-Driven Method for Identifying Priorities
- CHNA Corner: ACHI Conference Recap
- Category: Confidence in CAHPS
- Category: Confidence in Reporting
- Category: Confidence in the Questions
- Category: Confidence in the Research Process
- Category: Consumer & Brand
- Power of Transparency: Sharing the Patient Voice
- What Football Can Teach Us About Healthcare Branding
- The Importance of Patient Experience on Consumer Perceptions
- Fighting Outmigration: The Importance of Rural and Suburban Consumer Perceptions
- 2022 PRC National Healthcare Consumer Study
- Healthcare Reviews Part Two: How to Write a Good One
- Healthcare Reviews Part One: How to Read them
- At your fingertips: Is Dr. Google worth the risk of misdiagnosis?
- Embracing Excellence to Drive Consumers to Your Brand
- Point in Time vs. Ongoing Surveys: Who comes out on top?
- Online vs. Phone Surveys: Does Convenience Cause Participation and Accuracy?
- Hot Lessons, Hot Topics, and Hot Chicken at SHSMD 2019
- 2019 PRC National Healthcare Consumer Study
- Power Up Your Hospital’s Brand
- In Pursuit of Excellence at SHSMD
- Facing the music: What to do when online comments get tough
- Leveraging Online Excellence
- Managing your reputation in today’s social media society
- Category: Creating a Culture of Positivity
- Category: DEI
- Category: Employee Experience
- What the AHCA Patient Safety Ruling Means for You
- Twinkle, Twinkle, Little Star: Cradling Babies & Employees
- Exploring the Burden of Empathetic Distress in Healthcare
- What it Takes to Restore a Culture of Civility in Healthcare
- How Leadership Behavior Helps Reduce Employee Turnover
- New Research on the Practical Application of Leader Behaviors
- An Insider’s Guide to Leading with Compassion
- Building a Positive Workplace Culture in Healthcare that Lasts
- Navigating Generational Diversity in Healthcare and Beyond – Healthcare Experience Matters Podcast
- Open Dialogue, Design, and Details on our First Roundtable Discussion
- Speed to Trust: What Can We Gain with Better Senior Leader Rounding? – Healthcare Experience Matters Podcast
- Simple Ways to Authentically Show Gratitude as Healthcare Leaders – Healthcare Experience Matters Podcast
- Practicing Emotional Intelligence as a Healthcare Provider with Dr. Paul Glisson – Healthcare Experience Matters Podcast
- Knowing Your Strengths to Improve the Patient Experience – Healthcare Experience Matters Podcast
- Mental Health Tips for Busy Practitioners – Healthcare Experience Matters Podcast
- Avoiding Blame and Judgement, an Interview with Katie Owens – Healthcare Experience Matters Podcast
- Part of the Team: How to effectively include agency nurses in your PX efforts
- Reversing the Impact of Emotional Exhaustion in Healthcare – Healthcare Experience Matters Podcast
- Addressing Burnout Among Medical Assistants – Healthcare Experience Matters Podcast
- Fostering a Culture of Excellence
- Exploring the Impact of Employee Culture and its Influence on Patient Experience and Safety – Healthcare Experience Matters Podcast
- The Importance of Gratitude with Katrina Coleman, BSN, MSN – Healthcare Experience Matters Podcast
- Supporting Team Members in Unprecedented Times: A Candid Chat with Dr. Rachel Lipner and Meredith Jones – Healthcare Experience Matters Podcast
- Tackling Compassion Fatigue, an Interview with Katie Owens – Healthcare Experience Matters Podcast
- More COVID? More than I Can Take? – Healthcare Experience Matters Podcast
- Guide to Retaining Excellent Employees
- The Conversation Curve™ for Navigating Conflict – Healthcare Experience Matters Podcast
- Minding the Gap: How Confidence Overrides Ability for Women Leading Hospitals
- Upgrade Your Recognition Process with Enhanced Magnet® Analytics
- Patient Safety: Data in Action
- Case Study: Cultivating Excellent Patient Experience Through a Strong Patient Safety Culture
- PRC After Action Review: Align Your Hospital With Joint Commission Requirements
- Tribute to Healthcare Warriors
- Compassion Tribe Video Series: Supporting Your Staff in Crisis
- The Sound of Gratitude: A PRC Partner Spotlight
- Patient Safety: Challenge & Solution Series [pt III]
- Crisis Response Survey: Gather Feedback When It Matters the Most
- Excellence in Turbulent Times: A Guide to Leading Care Teams in Crisis
- PRC’s Proactive Measures in Response to COVID-19
- 3 Steps to Project Senior Team Confidence and Build Trust in a Crisis
- It’s the Little Things: Beyond the Cliché Coffee Mugs
- Patient Safety: Challenge & Solution Series [pt II]
- Patient Safety Report: 3 Key Highlights
- Patient Safety: Challenge & Solution Series [pt I]
- Night shift nursing: Not your typical 9-5’s
- PRC Best Practices: Safety
- Restoring Professionalism
- Bedside Shift Report
- Attracting Excellence in Nursing at the 2019 ANCC National Magnet Conference®
- Empowering Women Today and Tomorrow: Lessons from ASHHRA 2019
- 6 Tips for Evaluating and Choosing a Survey Partner for Caregiver Engagement
- Up a Tree
- 2019 Magnet® Updates with Christy Harris
- 3 Questions to Help You Avoid Leadership Blind Spots
- Nurse Cinderella? Drawing the Line between Patient Experience and Service Recovery
- Expressing Gratitude to Employees
- Bullies in Nursing
- Excellence Without Key Drivers®
- Small, But Mighty: Strides to Start Celebrating the Little Victories in Your Hospital
- Safety Huddles
- Case Study: Driving a Culture of Excellence
- Restoring Connections
- Teamwork
- Keys to Creating an Engaged Nurse Culture
- Excellence Through Disruption
- It’s So Easy… Just Listen
- The 2019 Excellence in Healthcare Regional Summit: A Reflection
- Displaying Data
- Creating Patient Loyalty in Emergency and Critical Care Departments
- Executive Visibility
- Teamwork, Its Importance, and Patient Perceptions
- Highlighting the Postitives
- Leader to Leader Reward and Recognition
- Environmental Services
- Trends & Implications with Nursing Engagement
- 4 Tips on Benchmarking
- Changing Your Internal Story, Leaving Self Sabotage for Behind the Scenes
- Giving Employee Feedback
- Nurse A. Leader, Agility is My Middle Name
- Staff Motivation with PRC EasyView®
- Under Construction: How to Tell Patients Your Hospital Is Getting a Facelift
- Honoring the Nation’s Best in Healthcare
- Reward & Recognition
- We Guide Healthcare Differently
- Hills and Valleys of Employee Engagement
- Improving Teamwork and the Overall Quality of Care
- Employee Retention Webinar
- Going the Extra Mile in an Unexpected Way can Lead to an Improved Customer Experience
- Better Teamwork for a Better Patient Experience
- Communication and the Patient Experience: A Two-Way Street
- Live! From Charleston with PRC
- Category: Excellence Accelerator
- Compassion Tribe Video Series: Intro
- 2019 Excellence in Healthcare Fall Summit Recap
- Experience Mapping
- Ethnography, Thick Data, and Healthcare: How to Leverage Qualitative Research to Further Your Patient, Employee, and Physician Efforts
- 2019 HCAHPS Virtual Bootcamp
- The Power of Service Recovery
- Service Excellence Coach
- Casting a Vision for Excellence
- Accelerate Your Path to Excellence
- Tai chi? What’s in it for me?
- Category: Foundations of Excellence
- Category: HubSpot Posts
- Category: Patient Experience
- Updated HCAHPS Mode Adjustments
- HCAHPS Care Compare Percentiles
- What You Need to Know About OAS CAHPS in 2023
- Seeing the Big Picture in CG-CAHPS Survey Administration
- Patient Rounding: A Rapid Improvement Resource
- What Patient Experience Excellence Looks Like with Lara Burnside
- Advancing the Patient Experience in Children’s Healthcare
- Communication and Patient Empathy in Fast-Paced Settings
- CMS Advice on Improving your HCAHPS Data Representativeness with Response Rates: An Important Step Towards Better Health Equity
- Radiation Oncology (RO) Model Delayed
- FFY2023 HCAHPS VBP Will Be Payment Neutral
- Maintaining Empathy for Patients in a Busy Practice Environment with Dr. Trevor Turner
- Case Study: Creating Excellence in Environmental Services
- Keeping it Simple to Drive Excellent Patient Experiences
- Why PRC Uses “Excellent” as Our Top Box Response
- Four Ways PRC Maximizes Your PX Data
- The Quest to Continuously Improve the Patient Experience – Healthcare Experience Matters Podcast
- Exploring the Code Breathe Initiative with Dr. Joshua Schwarzbaum – Healthcare Experience Matters Podcast
- CARES and Anesthesia Communication
- A Lot Can Happen in 15 Minutes: Patient Experience in the Physician Office
- FFY2023 HCAHPS Proposed Rule Published
- CMS Releases HCAHPS National Pandemic Performance Data
- 2022 Key Drivers FAQ
- Radiation Oncology (RO) Model Proposed to be Delayed
- Takeaways on Improving the Patient Experience from the Beryl Institute ELEVATE PX 2022 – Healthcare Experience Matters Podcast
- OAS CAHPS: Testing the New Mixed Mode Option
- Using Data to Tell a Story and Improve the Patient Experience – Healthcare Experience Matters Podcast
- 2022 HCAHPS Vendor Update Training Information
- 2021 HCAHPS Mode Experiment Moves Us Towards “HCAHPS 2.0”
- Case Study: Coming Together to Optimize Care Access
- Agency Nurses and the Patient Experience – Healthcare Experience Matters Podcast
- Introducing the PX Success Series
- CARES™ Connect for Better Patient Communication – Healthcare Experience Matters Podcast
- Best Practices: Tablet Surveys
- CMS Publishes OPPS Final Rule
- Best Practices: Survey Invite Cards
- CMS Finalizes Expanding Home Health CAHPS VBP
- HCAHPS Experience Resources: Medication Communication—Side Effects
- Launch Event: Introducing the Healthcare Experience Academy
- 2021 CAHPS® Round-Up
- Case Study: Fostering a Culture of Excellence
- CMS Finalizes Changes to VBP Due to Pandemic
- Practicing Mindfulness for Better Patient Experiences – Healthcare Experience Matters Podcast
- HCAHPS Experience Resources: Medication Communication
- HCAHPS Experience Resources: Doctor Communication—Courtesy & Respect
- Empathy and Communication for Better Patient Experiences – Healthcare Experience Matters Podcast
- CARES™ Connect: Elements of an Effective Discharge Solution
- HCAHPS Experience Resources: Nurse Communication—Listening
- CMS Publishes OPPS Proposed Rule 2021
- Call Filters: Wait Time Exclusions
- CMS Seeks Feedback on Dialysis Patient Experience Measures
- HCAHPS Experience Resources: Discharge Information—Help After Discharge
- CMS Proposes Expanding Home Health VBP Nationwide
- Safer Transitions: Closing discharge gaps with CARES™ Connect
- Data-Driven Motivation: A PRC Partner Spotlight
- HCAHPS Experience Resources: Quiet at Night
- HCAHPS Experience Resources: Care Transitions—Care Preferences
- PRC Best Practice Tips: Increasing Awareness of PRC Surveys
- PRC is an Approved Primary Care First Vendor
- HCAHPS Experience Resources: Care Transitions—Care Responsibilities
- HCAHPS Experience Resources: Doctor Communication—Listening
- Oversampling
- CMS Proposes Changes to VBP as a Result of the Pandemic
- CMS Releases HCAHPS National Pandemic Performance Data
- HCAHPS Experience Resources: Care Transitions
- HCAHPS Experience Resources: Doctor Communication—Explanations
- National HCAHPS Response Rates Continue to Fall
- HCAHPS Experience Resources: Overall Ratings
- How Your HCAHPS Data Gets Used
- HCAHPS Experience Resources: Responsiveness
- When the Patient Experience Shifts: Findings and Implications from our Nationwide Analysis
- HCAHPS Experience Resources: Nurse Communication
- Security Services
- Transforming COVID Patient Care: A PRC Partner Spotlight
- HCAHPS Experience Resources: Discharge Information
- HCAHPS Experience Resources: Responsiveness—Call Buttons
- HCAHPS 2021 Updates
- HCAHPS Experience Resources: Responsiveness—Bathrooms and Bedpans
- ICH CAHPS Updates for 2021
- HCAHPS Experience Resources: Overall Ratings—Recommendations
- HCAHPS Experience Resources: Care Transitions—Medications
- Unveiling PRC VoicesAi
- HCAHPS Experience Resources: Cleanliness
- HCAHPS Experience Resources: Doctor Communication
- HHCAHPS Mode Experiment Coming in 2021
- HCAHPS Experience Resources: Discharge Information—Symptoms to Monitor
- HHCAHPS VBP Cleared for Nationwide Expansion
- HCAHPS Experience Resources: Medication Communication—Explanations
- HCAHPS Experience Resources: Nurse Communication—Courtesy & Respect
- HCAHPS Experience Resources: Nurse Communication—Explanations
- Goodbye Hospital Compare, Hello Care Compare
- OAS CAHPS Looks Ahead
- Coming Soon: Advanced Comment Analytics
- PRC Esurveys: Frequently Asked Questions
- Coming Soon: The Radiation Oncology Model
- How to Become a Top Performer: 5 P’s of Patient Experience
- 2021 HCAHPS Mode Experiment Preview
- HCAHPS VBP Register Update – September 2020
- New Data for the “New Normal”
- PRC’s VBP Calculator: Identifying HCAHPS VBP Opportunities
- What Patients are Saying During the Pandemic: Telehealth
- Care from Home: COVID-19 and Telehealth
- We’re Open: Building Confidence in a New Normal
- Caring for our Caregivers
- PRC Best Practices: Food Service
- PRC Best Practices: Cleanliness
- PRC Best Practices: Pain Management
- What Patients are Saying During the Pandemic: Safety
- PRC Data Collection & Reporting During COVID-19
- Understanding Your Data: When HCAHPS Dimensions & Overall Rating Seem Misaligned
- 2020 HCAHPS Updates: Coronavirus, Esurveys, and More
- PRC Best Practices: Admission & Registration
- PRC Best Practices: Total Time Spent
- Now Submitting! CoreQ Data with PRC
- PRC Best Practices: Call Buttons & Nurses Responding to Requests
- New Decade, Same ED Wait Times
- You Can Feel It All Over: A Look (or Listen) into Music Therapy
- PRC Best Practices: Privacy
- PRC Best Practices: Understanding and Caring
- PRC Best Practices: Caring for Self at Home & Discharge Instructions
- Sorting Out the Alphabet Soup: Understanding Orthobiologics for Better Healing
- HCAHPS Calendar for 2020
- PRC Best Practices: Communication
- How does Survey Response Rate Impact HCAHPS Summary Star Ratings?
- Results are in: Web Survey Testing in the ED
- Excellence In Healthcare Regional Summit – What an Opportunity!
- PRC Best Practices: Courtesy & Friendliness
- OAS CAHPS Proposed Rule
- Federal Register Proposal to Remove Pain Question from HH CAHPS Survey
- Lessons Learned from VBP Performance
- PRC Best Practices: Quiet Environments
- Maximizing Discharge Phone Calls
- Outpatient Discharge Communication
- Adding Patient Perceptions to Control Charts
- PRC Survey Reliability
- Ambulatory Senior Leader Rounding
- Classroom Series: EasyView App Tutorial
- The Importance of Discharge Units in PX
- Explaining PRC’s Excellent-Poor Scale
- Survey Design Question Wording
- Case Study: Playing Every Point
- CMS Adjustments to HCAHPS Data
- Differing n Sizes Across Questions
- Scripting the Patient Conversation
- Alexa’s New Job: Leveraging AI for Patient Experience and Combatting Physician Burnout
- Response Rates: Myths & Misconceptions
- Determining Action Plan Success
- Motivating for Achievement in PX
- Proposed Rule Looking for Feedback on the CAHPS for ACOs/MIPS Programs
- 2019 CAHPS for ACOs
- Uncovering Bright Spots
- The 5 R’s to Implementing Effective Tactics in Hospital Volunteer Programs
- Survey Bias Reduction
- 2019 VBP Report Explanation
- HCAHPS Sampling and Interviewing
- 2019 CAHPS for MIPS
- Responsiveness
- White Bars on PRC EasyView®
- Improving Patient Safety Perceptions
- Wait Time Communication
- CARES for Safety
- Medical Safety
- Combating Lag Time Bias
- Critical Care Unit Rounding
- Hospital Value-Based Purchasing Updates 2019
- Reducing Bias with Phone Surveys
- Case Study: 7 Ways to Meet and Exceed Patient Expectations
- Perioperative Services
- From Misses to Wins… 7 Learnings to Create Service Recovery Excellence
- Analyzing Net Promoter Scores
- Get the Recognition You Deserve
- Phone Survey Caller IDs
- Monitoring for Quality
- Interview Probing Guidelines
- Service Recovery
- Semi-Private Rooms & Hallway Beds
- Tell Me a Story
- Explaining the Odds
- Putting Voices® to Good Use
- Voices® FAQ
- VOICES®: Bring Context to Patient Comments
- Proven PRC EasyView® Tactics for Excellence
- Mental Health Patient Interview Protocols
- The Importance of Third-Party Feedback
- Empathy Over Eyerolls
- Key Drivers and Improvement Efforts
- How You’re Mistakenly Devaluing Efforts to Improve Patient Experience
- Discussing Key Drivers®
- Understanding Key Drivers®
- VOICES: Hear Your Patients Celebrating Their Experiences
- Populations and Sample Sizes
- Sample Size Considerations
- PRC’s Method for Normative Comparisons
- The Beryl Institute Patient Experience Conference: To Care is Human
- Hourly Rounding
- Continuing Education with PRC
- Analyzing (Seemingly) Contradicting Motion
- Percent Top Box vs. Percentile Rankings
- Responding to Negative Feedback on PX Surveys
- From Setback to Success: 5 Essential Elements of Service Recovery
- Saw Tooth Patterns in Research
- Patient Norms Explained
- Why don’t my PX scores match what I’m hearing?
- Reaching Target Completions
- HIPAA Compliances
- What’s new for HCAHPS in 2019?
- Goal Setting
- Evolving Differently: The Next Generation of Measuring Patient Experience
- HCAHPS Survey Eligibility Guidelines
- Discharge Communication
- Infusion Services
- PRC Survey Validity
- Additional VBP Resources
- Defining Action Alerts
- Establishing Interview Legitimacy
- 50 Ideas for Creating Excellent Patient Experiences
- A Better than Good Cup of Joe
- OAS CAHPS Updates for 2018
- When it is Neither Yes nor No: Understanding and Explaining Health Statistics
- Care Transitions: PRC Best Practice Tips
- Child HCAHPS Public Reporting
- Chicago Exclusive! Rising Responses, Rising Scores Webinar
- Getting smart about smart hospitals
- What could I have done differently
- CAHPS for MIPS 2018 Webinar
- Managing Service Excellence with Varying levels of Employee Engagement
- Cultivating better health: Benefits of hospital gardens and the great outdoors
- OAS CAHPS Updates
- Response Rate Webinar
- Deceived by Data
- EasyView Online Classroom Series – HCAHPS Scorecard
- How do Nurses Impact HCAHPS Scores?
- Breathing New Life into a Culture of Excellence
- Time For Innovation
- Top 10 Patient Safety Issues of 2018
- Smart move: Reach the right respondents with one of PRC’s smart, mobile-optimized surveys
- Turning data into doing: Monitoring patient satisfaction in the emergency department
- Category: Physician Partnership
- Simple Tips for Efficient and Effective Physician/Patient Communication
- Understanding Excellence from a Physician Perspective
- Physician Engagement Guide
- Why Physician Engagement is Important – Healthcare Experience Matters Podcast
- Senior Leader Rounding on Physicians – Healthcare Experience Matters Podcast
- Why Physician Loyalty Matters – Healthcare Experience Matters Podcast
- Physician Engagement, Communication, and Results Sharing – Healthcare Experience Matters Podcast
- Understanding CMO Challenges
- Burning Out Before Beginning: Exploring the Challenges of Today’s Medical Students
- The Healthcare Burnout Crisis: Exploring Solutions
- CMOs Face Challenges in Developing Physician Leaders
- The Myth of the Independent Physician
- Refocusing on Physician Success: What You Can Do
- Specialty Segmentation for Physician Engagement
- Structuring Leader-Physician Rounding
- Key Drivers of Excellence® for Physician Engagement
- Observations From The Bedside
- Gathering Physician Perceptions
- Physician Engagement Study Measurements
- Six Pieces of Advice when Evaluating and Choosing a Partner for Measuring and Improving Physician Engagement
- Understanding Survey Design for Physician Engagement
- Excellence in Physician Perceptions
- What Physicians Want
- Excellence as a Strategy to Reduce Physician Referral Leakage
- PRC Engagement Index for Physicians
- How do Your Hospital/Physician Relations Stack Up?
- Tackling Physician Burnout
- Ensuring Your Physicians Don’t Sink to Burnout
- Tending Lavender
- Category: PX About PRC
- Category: Utility
- 2022 PRC Healthcare Experience Summit OnDemand Sessions
- Blue Oceans & Leadership Notions: A Glimpse Into the 2022 AHA Leadership Summit
- Conferences, Comradery, & Collaboration: Recapping Six Months of In-Person Events
- The Season of Giving: PRC’s Annual Holiday Tradition
- 2021 PRC Healthcare Experience Virtual Summit OnDemand Sessions
- Measuring Success with PRC
- PRC’s Anniversary: 40 Years of Excellence
- Honoring the Nation’s Leaders in Excellent Healthcare
- New Year Differently
- PRCcast Mondays with Mel: Season 02 – Trailer
- Happy Holidays, From PRC
- Getting out of the rut and into the zoo: Overcoming change-resistance
- Train Your Brain: PRC’s 2019 Regional Summit is the Next Step to Enhancing What You Already Know
- Halfway to Differently: Checking in with our New Year’s Promise
- Healthcare Differently – The Outtakes
- We Measure Healthcare Differently
- We Show You Healthcare Differently
- We Focus Healthcare Differently
- We Engage Healthcare Differently
- We See Healthcare Differently
- We Capture Healthcare Differently
- PRC Whiteboard Session: How To Start
- Five Key Networking Tips for Healthcare Leaders
- New Year’s Resolution: Healthcare Differently
- A Season for Celebration – Thankful Thursday
- A Season for Gratitude – Thankful Thursday
- A Season for Reflection – Thankful Thursday
- A Season for Family – Thankful Thursday
- 5 Tips on Communicating Data
- Professional Research Consultants Honors the Nation’s Best in Healthcare
- Dune Diaries: Reflection
- Dune Diaries: Tuesday, May 22
- Dune Diaries: Monday, May 21
- 4 reasons to bike into the sunrise at the Excellence in Healthcare Conference
- Category: Why is PX important?