At PRC, we pride ourselves on delivering outstanding service and supporting our clients’ goals. We understand the unique challenges that organizations face with call center services, so we are are dedicated to providing a professional, personalized, and empathetic telephone experience.
Partner with Proven Experts
With over 40 years of experience in the industry, our nationwide call center handles more than 50,000 calls per day, providing expert support to organizations of all sizes. Our team of call center agents are not only trained to be professional and provide excellent customer service, but they are also experts in handling sensitive information and undergo extensive HIPAA training.
Uphold Your Standard of Excellence
We customize our quality assurance program for each client organization and record all calls for training purposes. Our training team works closely with each client to develop a customized training program and become an extension of their organization. Similarly, our robust reporting system provides real-time insights into call center performance, allowing our clients to monitor the success of their campaigns and identify areas for improvement.
EXPLORE OTHER SOLUTIONS
Community Health Needs Assessment
Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors.
Supporting a variety of public health initiatives with an eye on healthcare excellence. read more
Patient Experience & Government Surveys
Refining your patient care—one person at a time. read more