Our approach starts with patient access and the initial point of contact: scheduling a patient appointment. First impressions matter and set the tone for the care experience. We strive to create a positive interaction that is seamless and efficient for patients. Our highly trained call center professionals with years of experience speaking with patients, provide a compassionate voice on the other end of the line, ensuring that patients feel heard and valued. We prioritize the patient's convenience and access priorities by optimizing appointment scheduling and promptly securing appointments, minimizing unnecessary delays. read more

Best Practice

Through targeted initiatives developed with a focus on human connection, we ensure that healthcare professionals feel valued and supported in their roles. PRC's relationship-based approach to rounding focuses on connecting patients, employees, and physicians with empathy and compassionate care. This allows for open communication and closed-loop feedback, recognizing the invaluable insights and perspectives of your key audiences that create outcomes. By addressing their needs and concerns anonymously, we help create a positive workplace environment that directly translates into enhanced patient experiences and improved outcomes.

Support

Committed to your success, our consultants play a pivotal role in supporting your organizational goals. Your consulting team will lead deep dives into data and identify areas for improvement, working with you to implement strategies that positively impact both employee and provider satisfaction as well as patient outcomes. Altogether, leveraging our hospital-wide healthcare discovery platform, which analyzes crucial metrics across the hospital and equips you to drive positive strategies for cultural change and operational improvement.

When you partner with PRC for your End-to-End patient experience needs, you gain a dedicated ally in elevating your hospital. Our platform integrates with your operations, ensuring a seamless extension of your team's capabilities to help you deliver outstanding patient-centric care, support your care team experience, and optimize patient outcomes.