Hearing the voices of actual patients sharing their feelings and feedback adds significant value to your research. As you hear the voices of patients describing what impressed them about the care they received, you develop a more nuanced, comprehensive understanding of your patients’ experiences.

Hear the Gratitude

The cadence of a speaker’s voice brings new weight to comments, offering a depth of emotion not possible with other methods. Often played for staff during team meetings, Voices® recordings are searchable, downloadable, and 100% HIPAA compliant.

Comment summaries from the Voices® recordings allow you to sort through the audio of patient comments and drill down to responses where patients highlight their care team, adding valuable color to data and presentations.

Person speaking about healthcare experience

Voices® for Consumer & Brand

The voice of your consumers is more than a data point. It is a story that can propel your brand strategy and generate meaningful connections and loyalty. To equip you for success, we have honed the latest in advanced consumer impression management to highlight the stories contained in qualitative feedback for defining, revising, and validating your brand strategy. PRC’s acclaimed Voices® tool provides unprecedented insight based on factors such as tone and inflection to give you a nuanced understanding of your audience's perceptions in your Consumer and Brand Studies. read more

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Explore Other Solutions


Simplify your process for using your PRC data by accessing it all through one easy-to-use platform. read more

Key Drivers of Excellence®

Identify primary areas of focus to shift the patient experience from very good to excellent. read more

Response Rates

Capture your whole audience’s perception of excellence and loyalty with high industry-leading response rates of the silently satisfied. read more

Patient Experience & Government Surveys

Understanding how patients engage with healthcare is a critical element to making an impact with high response rates. read more