by Noah Larsen | Jul 15, 2021 | Patient Experience
In order to reduce survey fatigue among patients, PRC has put forth a wait period exclusion protocol that is consistent with the Centers for Medicare and Medicaid’s (CMS) strict guidelines for the following CAHPS® surveys: Inpatient HCAHPS, Home Health CAHPS, and...
by Noah Larsen | Apr 6, 2021 | Patient Experience
Security Services represents a vital team in the continuum of care, as well as consisting of a wide range of activities from keeping patients and employees safe, demonstrating a welcoming demeanor, as well as (when needed) deescalating conflict/dangerous scenarios....
