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Tag: Best Practice

doctor and nurse speaking to patient in hospital bed

Call Filters: Wait Time Exclusions

July 15, 2021

In order to reduce survey fatigue among patients, PRC has put forth a wait period exclusion protocol that is consistent with CMS’ guidelines.

Posted in Patient ExperienceTagged Best Practice, CAHPS, Call Filter, Wait Times
Hospital security vehicle outside emergency room

Security Services

April 6, 2021

This rapid improvement resource focuses on staff engagement in security services & applicable communication best practices.

Posted in Patient ExperienceTagged Best Practice, Hospital Security, Patient Experience, premium content, Security Services
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