by Noah Larsen | Nov 17, 2022 | Patient Experience
In today’s healthcare landscape, many organizations offer patients the chance to take their CG-CAHPS survey as they’re leaving the facility on a tablet or similar web-based device, commonly known as point-of-care surveys. This option may sound promising to healthcare...
by Noah Larsen | May 4, 2022 | Patient Experience
PRC has interviewed hundreds of thousands of patients about the experience of visiting their doctor’s office, using both the PRC Loyalty Survey and the Clinician & Group (CG-CAHPS) Survey. Time and time again, our research shows that four things significantly...
by Noah Larsen | Jun 21, 2021 | Patient Experience
MidMichigan Health is a nonprofit health system whose facilities serve 23 counties within the state of Michigan. In 2021, the organization received the Michigan Performance Excellence Award, securing their eligibility to apply to the Malcom Baldrige National Quality...