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Tag: CMS Star Ratings

Person taking an Esurvey on a phone to generate star ratings

How does Survey Response Rate Impact HCAHPS Summary Star Ratings?

December 9, 2019

We found that all HCAHPS dimensions were positively correlated with survey response rate. In other words, as response rate increases, HCAHPS dimension scores rise as well.

Posted in Patient ExperienceTagged CMS Star Ratings, government surveys, HCAHPS, Patient Experience, Patient Loyalty, Patient Satisfaction, PRC, Response Rates, Surveys, Value Based Purchasing

Overall Hospital Quality Star Rating Updates for December 2017

December 27, 2017

CMS released the new Overall Hospital Quality Star Rating Methodology on Hospital Compare with the most recent refresh in December 2017.

Posted in Patient ExperienceTagged CAHPS, CMS, CMS Star Ratings, Hospital CompareLeave a comment

Here’s how CMS calculates the Overall Hospital Rating

February 6, 2017

This compelling case study describes how McLeod health rebooted rounding and raised its Overall Hospital Rating by making ‘memorable’ meaningful.

Posted in Patient ExperienceTagged CMS, CMS Star Ratings, HCAHPS, Patient Experience, Patient Satisfaction, Patient SurveysLeave a comment
Physician speaking with couple in his office

4 Highlights of Physician Compare You Need to Know for 2016

March 14, 2016

Check out the new features of Physician Compare and the impact of these changes.

Posted in Patient ExperienceTagged ACOs, CAHPS, CAHPS for ACOs, CMS, CMS Star Ratings, Physician Compare, Physician Star RatingsLeave a comment
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