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Tag: CMS Star Ratings

Person taking an Esurvey on a phone to generate star ratings

How does Survey Response Rate Impact HCAHPS Summary Star Ratings?

December 9, 2019

We found that all HCAHPS dimensions were positively correlated with survey response rate. In other words, as response rate increases, HCAHPS dimension scores rise as well.

Posted in Patient ExperienceTagged CMS Star Ratings, government surveys, HCAHPS, Patient Experience, Patient Loyalty, Patient Satisfaction, PRC, Response Rates, Surveys, Value Based Purchasing
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