by James Ratliff | Oct 30, 2023 | Employee Experience, Patient Experience
Creating a Culture of Mutual Care and Mutual Respect Hosted by: Kelly F. Marcroft, RN, MSN, CEN, CPXP, Director of Human Centered Care, Emergency Services at Hartford HealthCare Elizabeth Begley, MS, RN, LNC, CPXP, System Director of Customer and Patient Relations at...
by Noah Larsen | Jul 21, 2022 | Physician Partnership
Everyone is pressed for time in healthcare and effective communication has always been a top priority. Effective communication does not necessarily need to take more time to implement though. As we learn on today’s podcast episode with Dr. George Mayzell, often it’s a...
by Noah Larsen | May 11, 2022 | Patient Experience
CARES was designed by our PRC Excellence Accelerator team to create highly reliable patient experiences of care through behaviors. CARES is built to be something simple to remember, realistic to train and teach, easy to execute across your organization. Our team was...
by Noah Larsen | Aug 12, 2021 | Patient Experience
Kathleen Lynam, an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF) and PRC Excellence Accelerator® Coach joins our HXF partners’ podcast to discuss empathy, communication, mindfulness, and many other important topics impacting...
by Noah Larsen | Jul 29, 2021 | Employee Experience
The latest episode of Healthcare Experience Matters, the official podcast of our Healthcare Experience Foundation (HXF) partners is a chat with Katie Owens (HXF co-founder and president) about the Conversation Curve™. Simply put, the Conversation Curve™ is a conflict...