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Tag: Communication

Speaking to a female audience

Empowering Women Today and Tomorrow: Lessons from ASHHRA 2019

October 16, 2019

Women across different generations face different challenges, each paving a path for the young women following them. We are currently raising a generation of girls that will hopefully not experience the glass ceiling many of us have faced.

Posted in Employee ExperienceTagged ASHHRA, Communication, Conferences, Employee Engagement, Employee Satisfaction, feminism, Values, Women in leadership
Two people standing in an aquarium

Getting out of the rut and into the zoo: Overcoming change-resistance

October 14, 2019

When I was very young, I wanted to be a zookeeper. Not because I had a strong yen for biology or a desire to clean up after elephants, but because I was deeply indignant that going to the zoo only meant looking, not touching.

Posted in UtilityTagged Communication, Conference, Employee Engagement, Employee Satisfaction, ethnography, personal growth, Physician Engagement, Summit

The Myth of the Independent Physician

October 2, 2019

While independent physicians are very much not mermaids, the myths surrounding them nonetheless damage perceptions and relationships.

Posted in Physician PartnershipTagged Best Practices, Communication, Employee Satisfaction, independent physician, onboarding, Physician, Physician Engagement, Physician Partnership, Rounding
Doctor is chatting with a patient on a wheelchair.

Outpatient Discharge Communication

October 1, 2019

Many times, despite our best intentions, there is a disconnect between the communication and actions we put in place to provide discharge/post visit clarity, and we miss the mark in the eyes of our patients.

Posted in Patient ExperienceTagged Best Practices, Communication, discharge, outpatient

Ethnography, Thick Data, and Healthcare: How to Leverage Qualitative Research to Further Your Patient, Employee, and Physician Efforts

September 30, 2019

In 2016, global tech ethnographer Tricia Wang spoke at TEDxCambridge on “thick data”—the precious, unquantifiable insights gleaned from speaking with actual people.

Posted in Excellence AcceleratorTagged Communication, Employee Engagement, ethnography, HCAHPS, Nursing Engagement, Patient Experience, Surveys, tedx
Nurse cares for a elderly patient lying in bed in hospital

Scripting the Patient Conversation

August 22, 2019

How should we script conversations with patients?

Posted in Patient ExperienceTagged Best Practices, Communication, key words, patient communication, Patient Experience, patient perceptions, Scripting
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