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Tag: covid-19

Nurse at right bedside listening to female patient's heartbeat with a stethoscope.

Revisiting Our HCAHPS Response Rate Analysis Post-Pandemic

May 31, 2023

In response to HCAHPS scores and response rates declining during the pandemic, we revisited some of our prior research.

Posted in Patient ExperienceTagged covid-19, HCAHPS, Patient Experience, Response Rates
Doctor speaking with patient in hospital.

What 2023 Medicaid Redeterminations Mean for Your Hospital

May 15, 2023

As Medicaid officials begin redetermining coverage and eligibility, millions of patients nationwide face losing their health insurance.

Posted in Patient ExperienceTagged CMS, covid-19, Medicaid, Patient Experience
Doctor and nurse reviewing patient information in a hospital bed

CMS Releases HCAHPS National Pandemic Performance Data

April 22, 2022

CMS published a table that summarized changes in individual hospital level scores with data through Q3 2021.

Posted in Patient ExperienceTagged CMS, covid-19, HCAHPS, Patient Experience
Doctor speaking to patient in hospital bed

Fostering a Culture of Excellence

January 27, 2022

Explore how to use employee engagement to foster a strong employee & servant leadership culture, improve HCAHPS, and retain and recruit staff.

Posted in Employee Experience, Patient ExperienceTagged covid-19, Employee Engagement, HCAHPS, hospital culture, Patient Experience
2022 PRC National Healthcare Consumer Study on an office desk

2022 PRC National Healthcare Consumer Study

January 10, 2022

Responding to the evolution in healthcare habits, PRC conducts a survey of consumers across the country, looking for habitual trends.

Posted in Consumer & BrandTagged Consumer and Brand, covid-19, healthcare consumerism, healthcare consumers, National Healthcare Consumer Study
Large "thank you" sign on brick wall

The Importance of Gratitude with Katrina Coleman, BSN, MSN – Healthcare Experience Matters Podcast

November 25, 2021

Gratitude is something that should always be top of mind, but it is especially relevant to discuss around the holidays.

Posted in Employee ExperienceTagged covid-19, Gratitude, Healthcare Experience Foundation, Healthcare Experience Matters
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