In response to HCAHPS scores and response rates declining during the pandemic, we revisited some of our prior research.
Tag: covid-19
What 2023 Medicaid Redeterminations Mean for Your Hospital
As Medicaid officials begin redetermining coverage and eligibility, millions of patients nationwide face losing their health insurance.
CMS Releases HCAHPS National Pandemic Performance Data
CMS published a table that summarized changes in individual hospital level scores with data through Q3 2021.
Fostering a Culture of Excellence
Explore how to use employee engagement to foster a strong employee & servant leadership culture, improve HCAHPS, and retain and recruit staff.
2022 PRC National Healthcare Consumer Study
Responding to the evolution in healthcare habits, PRC conducts a survey of consumers across the country, looking for habitual trends.
The Importance of Gratitude with Katrina Coleman, BSN, MSN – Healthcare Experience Matters Podcast
Gratitude is something that should always be top of mind, but it is especially relevant to discuss around the holidays.