by Noah Larsen | Jan 27, 2022 | Employee Experience, Patient Experience
Fostering a Culture of Excellence Hosted by Amy Searls and Kane Dawson of Prime Healthcare As with other health systems across the nation, Prime Healthcare’s patient experience model has pivoted in lieu of COVID and staffing challenges. Hear about how one of...
by Noah Larsen | Jan 10, 2022 | Consumer & Brand
More than ever, patients are consumers and consumers are patients. The consumerism of healthcare continues to shape the ever-changing healthcare market. However, this shift in healthcare attitudes and perceptions does not mean organizations need to abandon their brand...
by Noah Larsen | Nov 25, 2021 | Employee Experience
The importance of gratitude is something that should always be top of mind, but it is especially relevant to discuss around the holidays. Being released on the same day as Thanksgiving here in the United States, Katrina Coleman, BSN, MSN, joins our Healthcare...
by Noah Larsen | Oct 28, 2021 | Employee Experience
Loyal listeners of Healthcare Experience Matters–the official podcast of our Healthcare Experience Foundation partners–are in for another treat with today’s episode, joined by Dr. Rachel Lipner and Meredith Jones for a discussion about the many ways we can support...
by Noah Larsen | Sep 9, 2021 | Patient Experience
CMS provided the FY 2022 IPPS Final Rule, which provides guidance on the use of CY2020 HCAHPS data for Value Based Purchasing (VBP). Previously, we learned that CMS was not going to use the Q1 2020 or Q2 2020 data in VBP, the submission of which was optional. If you...