by Noah Larsen | Jun 9, 2022 | Patient Experience
At PRC, we are dedicated to supporting our partners and their work toward excellence in the patient experience. Our dedication extends beyond the surveys we conduct—with our suite of healthcare experience solutions, we make sure your data comes with the tools and...
by PRC | Apr 10, 2019 | CHNA
How many people in your community use opiates? Five percent? Twenty? The National Institute on Drug Abuse reports a daily average of over 130 deaths from opioid overdose, and while it’s relatively straightforward to obtain the statistics behind overdoses, it’s much...
by Noah Larsen | Mar 29, 2019 | Patient Experience
A saw tooth pattern refers to results jumping up and down from time period to time period, resembling the teeth of a saw. This pattern can be frustrating and confusing to anyone held accountable to this data. To understand its cause, it’s necessary to understand a few...
by Noah Larsen | Mar 29, 2019 | Patient Experience
PRC Patient Norms, sometimes referred to as benchmarks, establish rankings and allow comparison to other facilities with which PRC conducts research. You can view the normative breakout for any question on your survey using the Norms application on...
by Noah Larsen | Mar 28, 2019 | Patient Experience
“We ask our patients to rate their care at the bedside and what we hear does not match the PRC scores. When we do post-discharge phone calls, everyone says ‘excellent.’ There must be something wrong with the data.” While the desire for healthcare professionals to...
