by Isaiah Dominguez | May 8, 2019 | Employee Experience, Patient Experience
According to new research from PRC and the Healthcare Experience Foundation, across both Emergency Department and Critical Care Unit patients, perceptions of teamwork between doctors, nurses, and staff was the number one key driver impacting patient loyalty. The...
by Isaiah Dominguez | Apr 26, 2019 | Patient Experience
No matter your position in the healthcare industry, Patient Experience Week is something special. Whether you’re the CFO of a hospital, a frontline nurse manager, or the associate marketing director of a healthcare market research organization (hello!), patient...
by Noah Larsen | Mar 30, 2019 | Employee Experience
Rewarding and recognizing employees is one of the most powerful ways to demonstrate excellence and role model the behaviors we want to see with every patient, every time. We have seen success across four categories of recognition: • Employee to Employee: affording...
by Isaiah Dominguez | Mar 29, 2019 | Employee Experience
Through diligent research, Dr. King and Leigh Ann Bradley dispelled nursing myths and found trends in generations focusing on engagement. In this study, they detail the findings, discuss tactics, and offers strategies for your organization to improve nursing...
by Isaiah Dominguez | Mar 7, 2019 | Employee Experience, Excellence Accelerator, Patient Experience, Physician Partnership
Benchmarking is a process by which a group or entity can see how they compare against other like groups or entities, giving us a sense of how well we are doing and helping us to identify room for growth. Yet, as anyone who has tried comparing the ever-perplexing...